Client Intake Coordinator

4 weeks ago

Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

About Alzheimer's Queensland

We are a not-for-profit organisation that prides itself on being an innovative organisation that exceeds clients' expectations, so that people with dementia, the frail and elderly and their families can have an improved quality of life.

The purpose of the Client Intake Coordinator role is the intake of clients from the My Aged Care portal, initial contact with clients, screening and assessment. All functions of this position occur in accordance with the organisations mission, objectives, and priority outcomes, ensuring and maintaining the integrity of the organisation's reputation and core values.

Key Responsibilities

  • Act as the first point of contact for current and potential clients for Community Care
  • Communicate effectively with the relevant Managers and/or Coordinators assist with the assessment and onboarding of new clients as well as undertaking needs assessments and assist with basic reviews of existing clients
  • Efficiently process aged care client intakes and referrals in a timely and accurate manner
  • Liaise with the appropriate Manager or Coordinators to support prompt onboarding of clients and completion of all required documentation as requested.
  • Ensure all queries from the client and/or their family are answered in a timely manner
  • Completion of client in-take on-boarding documentation and administration as a result of initial sign ups and Assessments
  • Build relations with key stakeholders, Regional Assessment Services (RAS), My Aged Care (MAC) and other service providers to better service provision to clients

About You

  • Demonstrated experience and knowledge of working in a client intake and customer/client services
  • Must be tech savvy, can confidently navigate databases
  • Ability to network effectively and collaborate with a wide range of professionals including referral agencies for all funding types.
  • Work independently and be self motivated as well an effective member of the support services team
  • Work empathetically with clients to ensure the suite of services are designed to meet their ongoing needs

Qualifications

  • Relevant qualification in a health care field or transferrable skills and/or experience
  • Current National Police Certificate clearance and willingness to renew it every 3 years as part of your ongoing employment;
  • Open Drivers Licence & own Car

Culture & Benefits

  • The opportunity to work within a new team of passionate & dedicated professionals
  • Competitive remuneration package on offer including access to salary sacrifice for the Not-For-Profit sector
  • Ongoing training & professional development opportunities

We believe that positive and meaningful life experiences are important no matter what stage of life you are at, with or without a diagnosis of dementia.

  • Intake Support Coordinator: Client Onboarding Specialist

    1 week ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About Alzheimer's QueenslandAlzheimer's Queensland is a reputable not-for-profit organisation that prioritises innovation and exceptional client experiences. Our mission is to enhance the quality of life for individuals with dementia, their families, and the elderly community.The Role: Intake Support CoordinatorWe are seeking an experienced Intake Support...

  • Intake Support Coordinator

    4 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    At Alzheimer's Queensland, we're seeking a highly skilled Intake Support Coordinator to join our team. As the first point of contact for current and potential clients, you'll play a critical role in ensuring seamless client onboarding and assessment processes.Key responsibilities include:Acting as the primary point of contact for clients, providing...

  • Intake Support Coordinator

    4 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About Alzheimer's QueenslandWe are a not-for-profit organisation that prides itself on being an innovative organisation that exceeds clients' expectations, so that people with dementia, the frail and elderly and their families can have an improved quality of life.The purpose of the Intake Support Coordinator role is the intake of clients from the My Aged...

  • Care and Support Professional

    3 days ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    Improve Lives as a Care and Support ProfessionalWe are seeking an experienced Care and Support Professional to join our team as a Client Intake Specialist. This is a fantastic opportunity to make a positive impact in the lives of people with dementia, their families, and carers.The Client Intake Specialist will be responsible for initial contact and...

  • Dementia Care Coordinator

    2 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    Alzheimer's Queensland is a leading not-for-profit organisation committed to enhancing the quality of life for individuals with dementia and their families.Role OverviewWe are seeking an experienced Intake Support Coordinator to join our team. As a key member of our support services team, you will play a vital role in ensuring the seamless onboarding of...

  • Roster Coordinator

    4 days ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About Alzheimer's QueenslandWe're a leading not-for-profit organisation dedicated to delivering exceptional care services for individuals with dementia, the frail, and the elderly, and their families. Our mission is to redefine care and exceed expectations.The Role: Roster SchedulerAs a key member of our team, you'll play a vital role in ensuring seamless...

  • Skilled Talent Coordinator

    7 days ago

    Upper Mount Gravatt, Queensland, Australia Labourpower Recruitment Services Full time

    Since 2002, Labourpower Recruitment Services have been successfully partnering with clients across Australia to provide quality candidates for their needs.We are currently seeking a Skilled Talent Coordinator to join our team in the Labourpower Upper Mt Gravatt office. This role is available for an immediate start.About the Role:As a Skilled Talent...

  • Roster Coordinator

    4 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About Alzheimer's QueenslandWe are a leading provider of Aged Care Services, committed to innovation and exceeding expectations. Our mission is to redefine care for individuals with dementia, the frail, and the elderly, and their families.The RoleAs a Roster Scheduler, you will be responsible for ensuring seamless coordination of care services for our...

  • Roster Coordinator

    1 month ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About Alzheimer's QueenslandWe are a leading provider of Aged Care Services, dedicated to redefining care for individuals with dementia, the frail, and the elderly, and their families. As a not-for-profit organization, we are committed to innovation and exceeding expectations.The RoleIn this key role as a Roster Scheduler, you will be responsible for...

  • Care Coordinator for Aged Services

    2 days ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About Alzheimer's QueenslandWe are a leading not-for-profit organisation dedicated to delivering exceptional care services to individuals with dementia, the frail, and the elderly, and their families.Job OverviewThis exciting opportunity is available for an experienced Roster Scheduler to join our team as a Care Coordinator for Aged Services. In this key...

  • Senior Recruitment Coordinator

    23 hours ago

    Upper Mount Gravatt, Queensland, Australia Labourpower Recruitment Services Full time

    About LabourpowerSince 2002, Labourpower Recruitment Services have been a trusted partner in finding quality candidates for clients across Australia.We successfully collaborate with clients in key industry sectors to provide excellent opportunities for our candidates.

  • Human Resources Coordinator

    2 days ago

    Upper Mount Gravatt, Queensland, Australia Labourpower Recruitment Services Full time

    About Labourpower Recruitment ServicesEstablished in 2002, Labourpower Recruitment Services has been a trusted partner for clients across Australia, delivering high-quality candidates in key industry sectors.We are currently seeking an experienced Junior Resource Consultant to join our team at the Labourpower Upper Mt Gravatt office, with opportunities...

  • Entry Level Recruitment Coordinator

    23 hours ago

    Upper Mount Gravatt, Queensland, Australia Labourpower Recruitment Services Full time

    At Labourpower Recruitment Services, we pride ourselves on finding exceptional candidates for our clients in key industry sectors across Australia.We are seeking a highly motivated and enthusiastic individual to join our team as a Junior Resourcing Consultant at our Upper Mt Gravatt office. This is an exciting opportunity to kick-start your career in...

  • Award-Winning Interior Designer Wanted for Aged Care Projects

    4 days ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About Alzheimer's QueenslandAlzheimer's Queensland is a leading provider of aged care services, dedicated to improving the lives of individuals and families affected by dementia.Job Title: Award-Winning Interior Designer Wanted for Aged Care ProjectsEstimated Salary: $85,000 - $110,000 per annumThis is an exciting opportunity for a highly skilled Interior...

  • Funeral Service Coordinator

    4 weeks ago

    Mount Gravatt East, Queensland, Australia Invocare Full time

    About the Role:We are seeking a compassionate and empathetic individual to join our team as an Arranger Conductor. In this role, you will have the opportunity to serve families in their time of need, providing support and guidance throughout the funeral planning process.Key Responsibilities:Plan and coordinate all aspects of the funeral service, ensuring...

  • Financial Solutions Coordinator

    3 hours ago

    Mount Gravatt East, Queensland, Australia LMG Brokers Full time

    About UsVisionary Finance Group is a Brisbane-based team of dedicated mortgage brokers providing personalized financial solutions for home, car, and personal loans. With a close-knit team of 7 brokers and support staff, we foster an inclusive environment with a fantastic culture.The RoleAs a Client Service Manager at Mt Gravatt, you'll be the key point of...

  • Customer Service Coordinator

    4 weeks ago

    Mount Cotton, Queensland, Australia Roc Consulting Full time

    Job Title: Customer Service CoordinatorThe CompanyRoc Consulting is a leading provider of logistics and customs brokerage services. Our client is a forward-thinking company that streamlines and optimizes global trade operations.The PositionWe are seeking a highly skilled Customer Service Coordinator to join our team. The successful candidate will have strong...

  • Unlock Your Career with a World-Class Apprenticeship

    1 week ago

    Mount Isa, Queensland, Australia Glencore Full time

    Are you ready to kick-start your career in the mining industry?Company OverviewGlencore is a global leader in the resources sector, and our Mount Isa Mines operations are a key part of this success. We're proud to be one of the largest producers of copper in Australia and one of the biggest zinc mines in the world.Salary and BenefitsWe offer a competitive...

  • Career Opportunity in Mining Operations

    3 days ago

    Mount Isa, Queensland, Australia Glencore Full time

    Company OverviewGlencore is a leading global resource company, with Mount Isa Mines being one of its key assets.The mine is situated on land traditionally owned by the Kalkadoon People and respects their rights and interests.About the RoleWe are seeking dedicated individuals to join our Apprenticeship Intake 2025 program, commencing in late January at our...

  • Production Coordinator

    3 weeks ago

    Mount Louisa, Queensland, Australia holcim Full time

    About the Role:We are seeking a skilled Production Officer to join our Mt Louisa team. As a Production Officer, you will be responsible for supporting a strong safety culture, producing high-quality concrete, and ensuring efficient stock management and delivery coordination.Key Responsibilities:Support and implement a strong safety culture at all...