Intake Support Coordinator

23 hours ago

Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

About Alzheimer's Queensland

We are a not-for-profit organisation that prides itself on being an innovative organisation that exceeds clients' expectations, so that people with dementia, the frail and elderly and their families can have an improved quality of life.

The purpose of the Intake Support Coordinator role is the intake of clients from the My Aged Care portal, initial contact with clients, screening and assessment. All functions of this position occur in accordance with the organisations mission, objectives, and priority outcomes, ensuring and maintaining the integrity of the organisation's reputation and core values.

Key Responsibilities

  • Act as the first point of contact for current and potential clients for Community Care
  • Communicate effectively with the relevant Managers and/or Coordinators assist with the assessment and onboarding of new clients as well as undertaking needs assessments and assist with basic reviews of existing clients
  • Efficiently process aged care client intakes and referrals in a timely and accurate manner
  • Liaise with the appropriate Manager or Coordinators to support prompt onboarding of clients and completion of all required documentation as requested.
  • Ensure all queries from the client and/or their family are answered in a timely manner
  • Completion of client in-take on-boarding documentation and administration as a result of initial sign ups and Assessments
  • Build relations with key stakeholders, Regional Assessment Services (RAS), My Aged Care (MAC) and other service providers to better service provision to clients

About You

  • Demonstrated experience and knowledge of working in a client intake and customer/client services
  • Must be tech savvy, can confidently navigate databases
  • Ability to network effectively and collaborate with a wide range of professionals including referral agencies for all funding types.
  • Work independently and be self motivated as well an effective member of the support services team
  • Work empathetically with clients to ensure the suite of services are designed to meet their ongoing needs

Qualifications

  • Relevant qualification in a health care field or transferrable skills and/or experience
  • Current National Police Certificate clearance and willingness to renew it every 3 years as part of your ongoing employment;
  • Open Drivers Licence & own Car

Culture & Benefits

  • The opportunity to work within a new team of passionate & dedicated professionals
  • Competitive remuneration package on offer including access to salary sacrifice for the Not-For-Profit sector
  • Ongoing training & professional development opportunities

We believe that positive and meaningful life experiences are important no matter what stage of life you are at, with or without a diagnosis of dementia.

  • Intake Support Coordinator

    4 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About the RoleAlzheimer's Queensland is seeking a highly skilled and compassionate Intake Support Coordinator to join our team. As a key member of our support services team, you will be responsible for the intake of clients from the My Aged Care portal, initial contact with clients, screening and assessment.As an Intake Support Coordinator, you will be the...

  • Intake Support Specialist

    3 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About the RoleWe are seeking a highly skilled and compassionate Intake Support Coordinator to join our team at Alzheimer's Queensland. As a key member of our support services team, you will play a vital role in ensuring the smooth intake and onboarding of clients from the My Aged Care portal.Key ResponsibilitiesAct as the primary point of contact for current...

  • Intake Support Specialist

    3 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About the RoleWe are seeking a highly skilled and compassionate Intake Support Coordinator to join our team at Alzheimer's Queensland. As a key member of our support services team, you will play a vital role in ensuring the smooth intake and onboarding of clients from the My Aged Care portal.Key ResponsibilitiesAct as the primary point of contact for current...

  • Intake Support Specialist

    2 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About the RoleWe are seeking a highly skilled and compassionate Intake Support Coordinator to join our team at Alzheimer's Queensland. As a key member of our support services team, you will play a vital role in ensuring the smooth intake and onboarding of clients from the My Aged Care portal.Key ResponsibilitiesAct as the primary point of contact for current...

  • Intake Support Specialist

    3 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About the RoleWe are seeking a highly skilled and compassionate Intake Support Coordinator to join our team at Alzheimer's Queensland. As a key member of our support services team, you will play a vital role in ensuring the smooth intake and onboarding of clients from the My Aged Care portal.Key ResponsibilitiesAct as the primary point of contact for current...

  • Intake Support Specialist

    2 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About the RoleWe are seeking a highly skilled and compassionate Intake Support Coordinator to join our team at Alzheimer's Queensland. As a key member of our support services team, you will play a vital role in ensuring the smooth intake and onboarding of clients from the My Aged Care portal.Key ResponsibilitiesAct as the primary point of contact for current...

  • Client Intake Coordinator

    5 days ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About Alzheimer's QueenslandWe are a not-for-profit organisation that prides itself on being an innovative organisation that exceeds clients' expectations, so that people with dementia, the frail and elderly and their families can have an improved quality of life.The purpose of the Client Intake Coordinator role is the intake of clients from the My Aged Care...

  • Intake Support Coordinator

    7 days ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    At Alzheimer's Queensland, we're seeking a highly skilled Intake Support Coordinator to join our team. As the first point of contact for current and potential clients, you'll play a critical role in ensuring seamless client onboarding and assessment processes.Key responsibilities include:Acting as the primary point of contact for clients, providing...

  • Coaching and Peer Support Coordinator

    1 month ago

    Upper Mount Gravatt, Queensland, Australia Wellways Australia Limited Full time

    About the OpportunityWe are seeking a highly skilled and experienced Coordinator to join our team at Wellways Australia Limited. As a Coordinator, you will play a critical role in the development, implementation, and ongoing delivery of our Facilitated Coaching and In-Person Peer Support programs within Carer Gateway service areas.Key Responsibilities:Engage...

  • Community Engagement and Partnership Representative– LGBTIQ+ Specialist

    4 weeks ago

    Upper Mount Gravatt, Queensland, Australia Wellways Australia Limited Full time

    About the RoleThe Community Engagement Support Worker – LGBTIQ+ Communities is a key position within Wellways Australia Limited, focused on enhancing Carer Gateway responsiveness to supporting LGBTIQ+ Carers.Key ResponsibilitiesDevelop and implement strategies to identify and engage with hidden or hard-to-reach LGBTIQ+ Carers and communities, ensuring they...

  • Assistant Coordinator

    3 weeks ago

    Upper Mount Gravatt, Queensland, Australia YMCA Brisbane Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Coordinator to join our team at YMCA Brisbane. As an Assistant Coordinator, you will play a key role in supporting the day-to-day operations of our childcare service, ensuring the delivery of high-quality programs and services to our children and families.Key ResponsibilitiesAssist the...

  • Team Leader

    3 weeks ago

    Upper Mount Gravatt, Queensland, Australia Wellways Australia Limited Full time

    About the OpportunityWellways Australia Limited is seeking a highly skilled and experienced Team Leader to join our team as a Facilitated Coaching and In-Person Peer Support Coordinator. This is an exciting opportunity to lead our In-Person Peer Support and Carer Coaching team and contribute to the delivery of innovative carer services.Key...

  • Assistant Coordinator

    1 month ago

    Upper Mount Gravatt, Queensland, Australia YMCA Brisbane Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Coordinator to join our team at YMCA Upper Mt Gravatt Outside School Hours Care (OSHC) Service. As a key member of our team, you will assist the Service Coordinator with the day-to-day running of the service and management of a team of Educators.Key ResponsibilitiesAssist with the...

  • Team Leader

    2 weeks ago

    Upper Mount Gravatt, Queensland, Australia Wellways Australia Limited Full time

    About the OpportunityWellways Australia Limited is seeking a highly skilled and experienced Team Leader to lead our In-Person Peer Support and Carer Coaching team. As a key member of our team, you will be responsible for coordinating the development, implementation, and ongoing delivery of our Facilitated Coaching and In-Person Peer Support programs.This is...

  • Childcare Coordinator

    7 days ago

    Upper Mount Gravatt, Queensland, Australia YMCA Brisbane Full time

    About the RoleThe YMCA Brisbane is seeking a highly skilled and experienced Childcare Coordinator to join our team at Upper Mount Gravatt Outside School Hours Care (OSHC) Service.As a Childcare Coordinator, you will be responsible for the day-to-day running of the service, managing a team of Educators, and ensuring compliance with policy.Key...

  • Roster Coordinator

    5 days ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About Alzheimer's QueenslandWe are a leading provider of Aged Care Services, committed to innovation and exceeding expectations. Our mission is to redefine care for individuals with dementia, the frail, and the elderly, and their families.The RoleAs a Roster Scheduler, you will be responsible for ensuring seamless coordination of care services for our...

  • Contract Coordinator

    6 days ago

    Upper Mount Gravatt, Queensland, Australia Coles Full time

    About the roleAs a Contract Coordinator at Coles Group, you will play a crucial role in supporting our consumables team to deliver contractual and operational requirements across the consumable portfolio. You will be responsible for managing day-to-day workflow with our suppliers and managing operational queries from our internal stakeholders and store...

  • Roster Coordinator

    3 weeks ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About UsAlzheimer's Queensland is a leading provider of Aged Care Services, dedicated to redefining care for individuals with dementia, the frail, and the elderly, and their families.The RoleWe are seeking an experienced Roster Scheduler to join our team, ensuring seamless coordination of care services for our clients. As a key member of our HCP team, you...

  • Contract Coordinator

    2 weeks ago

    Upper Mount Gravatt, Queensland, Australia Coles Full time

    About the RoleWe're seeking a skilled Contract Coordinator to join our Central Operations team at Coles Group. As a key member of our consumables team, you'll play a vital role in delivering our contractual and operational requirements across the consumable portfolio.Your Key ResponsibilitiesYou'll be responsible for managing day-to-day workflow with our...

  • Roster Coordinator

    7 days ago

    Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time

    About Alzheimer's QueenslandWe are a leading provider of Aged Care Services, dedicated to redefining care for individuals with dementia, the frail, and the elderly, and their families. As a not-for-profit organization, we are committed to innovation and exceeding expectations.The RoleIn this key role as a Roster Scheduler, you will be responsible for...