Senior Customer Experience Coordinator

1 week ago

Hobart, Tasmania, Australia beBeeClient Full time $60,000 - $88,000

Job Title: Client Solutions Specialist

About the Role:

We are seeking highly motivated and customer-focused professionals to fill a Client Solutions Specialist position. As the primary point of contact for our valued clients, you will play a key part in delivering service excellence across inbound client enquiries and critical administrative tasks.

You will be responsible for taking end-to-end ownership of client enquiries, issues, and complaints, ensuring timely and effective resolution. This involves navigating multiple systems and tools to access, update, and process client information accurately.

The successful candidate will perform administrative and data entry tasks with a strong focus on detail and accuracy. They will engage clearly and empathetically with clients and internal stakeholders, working collaboratively to improve service delivery and remove inefficiencies.

In addition, you will seek guidance when needed and actively participate in ongoing learning and development. Meeting all compliance and governance expectations, including accurate record-keeping and timely completion of training, is also essential.

You Will Bring:

  • Prior experience in a client service or client-facing role (preferred)
  • Proficiency in Microsoft Office and confidence using online systems
  • Strong written and verbal communication skills
  • Excellent attention to detail, especially in data processing and administration
  • Effective time management and ability to prioritise in a fast-paced environment
  • A proactive, adaptable approach to learning and problem-solving
  • Reliability, honesty, and a commitment to delivering on promises
  • A collaborative attitude and willingness to share feedback and ideas

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