Customer Experience Advocate

6 days ago

Hobart, Tasmania, Australia beBeeService Full time $65,995 - $83,935
Job Description

We are seeking a Service Support Officer to provide frontline customer service and administrative support within a health and wellbeing service environment. This position is ideal for someone who is professional, organised, and committed to supporting clients and colleagues.

The role involves acting as the first point of contact for clients, visitors, and stakeholders, managing client appointments, and providing reception support. Additionally, you will deliver administrative support to service delivery teams and managers, assist with data entry, correspondence, invoicing, and event coordination, and contribute to a positive, inclusive, and efficient workplace.

Key Responsibilities
  • Act as the first point of contact for clients, visitors, and stakeholders.
  • Manage client appointments and provide reception support.
  • Deliver administrative support to service delivery teams and managers.
  • Assist with data entry, correspondence, invoicing, and event coordination.
  • Contribute to a positive, inclusive, and efficient workplace.
About You

To be successful in this role, you will have previous experience in customer service and business operations, ideally in health or government settings. You should possess strong communication and organisational skills, as well as the ability to work effectively in a team and manage competing priorities. A Working with Children Check or Working with Vulnerable People registration is also required.

What We Offer

We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability. DFP provides reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments, please advise us.

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