Technical Solutions Expert
2 days ago
We are seeking an experienced Technical Solutions Expert to join our team. As a key member of our support organization, you will work closely with customers and cross-functional teams to resolve complex technical issues.
Key Responsibilities:- Taking ownership of incoming customer issues by triaging, investigating, managing, and resolving complex issues and requests related to cloud-native technologies.
- Escalating issues to the Engineering team as needed.
- Providing timely communication to customers, maintaining prescribed SLAs.
- Communicating progress of issues and fixes to both technical and non-technical users.
- Using problem-solving and creativity to derive solutions for customers.
- Documenting detailed investigations of new issues.
- Prioritizing customer cases in your own queue.
- Driving communication standards for technically complex issues while maintaining a customer-obsessed mindset.
- Raising issues, bugs, and feature requests to the engineering and product teams.
- Effectively managing customers and internal stakeholders to proactively drive issues to resolution.
- Driving requirements for supporting products along with the wider Go-to-market (GTM) teams.
- Regularly creating and managing Knowledge Base content.
- Proactively seeking out learning opportunities and challenges.
- You must be a curious individual who is continuously learning, has a strong intellectual drive for excellence, and has the desire to develop solutions to complex problems.
- Minimum of a bachelor's degree (STEM field preferred), or equivalent work experience.
- 5+ years of experience supporting enterprise customers in a highly technical support role.
- 3+ years of experience working with Docker and Kubernetes.
- Strong experience, and passion for, providing a superior customer experience via thoughtful and excellent written and verbal communication.
- Ability to collaborate effectively with cross-functional engineering teams, customer success and business partners.
- Must be familiar with CI/CD concepts, Linux, Docker, Kubernetes, GitHub, Helm Charts, and Terraform.
- Bonus points include interest or experience in modern security frameworks and protocols, software supply chain security, and vulnerability scanning.
Why this role?
This is an exciting opportunity to join our team and make a real impact on our customers' success. As a Technical Solutions Expert, you will have the autonomy to take ownership of complex technical issues and work closely with cross-functional teams to resolve them.
What we offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will also have access to cutting-edge technology and tools, and work in a collaborative and dynamic environment.
How to apply:
If you are a motivated and experienced Technical Solutions Expert looking for a new challenge, please submit your application. We look forward to hearing from you
-
Technical Solutions Expert
5 days ago
Sydney, New South Wales, Australia beBeeExpertise Full time $100,000 - $140,000Expert Technical ConsultantWe are seeking a seasoned technical professional to deliver expert solutions and drive business growth.Key Responsibilities:Provide technical insight and solution development to stakeholdersSupport sales teams in defining technical requirements and developing solutionsCreate customer technical roadmaps to drive business outcomesAct...
-
Technical Solutions Expert
3 days ago
Sydney, New South Wales, Australia beBeeExpertise Full time $90,000 - $130,000About the RoleAs a Technical Solutions Expert, you will play a pivotal role in empowering our customers to make the world work for everyone. This is an opportunity to drive innovation and constant change in the market by working with customers and sales teams to create technological solutions to critical business needs.The ideal candidate will possess a deep...
-
Technical Solutions Expert
3 days ago
Sydney, New South Wales, Australia beBeeSolution Full time $110,000 - $145,000Career Opportunity: Technical Solutions ExpertWe are seeking a skilled and innovative Technical Solutions Expert to join our dynamic team. As a key member, you will be responsible for designing, developing, and implementing complex technical solutions that drive business growth and success.About the Role:This role requires expertise in core .NET development,...
-
Technical Solutions Expert
1 week ago
Sydney, New South Wales, Australia beBeeExpert Full time $150,000 - $200,000Job Title: Technical Solutions ExpertWe are seeking a highly skilled and experienced Technical Solutions Expert to join our team. The successful candidate will be responsible for partnering with customers to deliver exceptional pre-sales customer experiences, providing technical expertise in the pre-sales process, and demonstrating how our solutions can...
-
Technical Solutions Expert
5 days ago
Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $150,000Job Title: Technical Solutions ExpertThe Role:We are seeking a highly skilled technical professional to engage and support our customers in the Pacific region. This role will work closely with sales teams and customers, ensuring that technology components of products and services are supported effectively.The Ideal Candidate:Must have experience working with...
-
Technical Solutions Expert
2 weeks ago
Sydney, New South Wales, Australia beBeeExpert Full time $120,000 - $140,000Senior Technical Solutions ExpertWe are seeking a highly skilled Senior Technical Solutions Expert to join our team. This role is responsible for developing and positioning tailored solutions during the sales process.Main Responsibilities:Serve as a technical and domain expert to support sales efforts across various platforms, including CRM, CPQ, and...
-
Technical Solutions Expert
2 weeks ago
Sydney, New South Wales, Australia beBeeAdvisory Full time $120,000 - $140,000Job Opportunity:The Advisory Solution Consultant is a senior-level technical expert responsible for developing and positioning tailored solutions during the sales process.As a member of our team, you will play a pivotal role in accelerating revenue growth by supporting CRM, CPQ, and digital commerce solution sales across a range of industries.You will act as...
-
Technical Solutions Expert
2 days ago
Sydney, New South Wales, Australia beBeeTechnical Full time $180,000 - $256,000Job DescriptionWe are seeking a highly skilled Technical Solutions Expert to join our team. This role involves capturing customer feedback, advocating for product enhancements, and anticipating customer requirements. The ideal candidate will have 7+ years of experience in designing, implementing, and consulting on distributed applications.Key...
-
Technical Solutions Expert
10 minutes ago
Sydney, New South Wales, Australia beBeeFieldEngineer Full time $120,000 - $150,000Job Title: Technical Solutions ExpertWe are seeking an experienced and proactive technical solutions expert to join our team in Sydney. As a key member of our team, you will support account managers, system integrators, and resellers on product-related enquiries, build up the ecosystem, and guarantee the highest standard of customer satisfaction.Main...
-
Technical Solutions Expert
1 week ago
Sydney, New South Wales, Australia beBeeExpert Full time $125,000 - $175,000Job Title: Technical Solutions Expert">As a technical solutions expert, you will play a key role in helping our customers deliver a safe and secure online experience. This will involve working closely with major accounts on the creation and implementation of strategic plans, focused on attaining enterprise-wide deployments of our security solutions.">The...
