Application Support Expert

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
Key Application Support Role

The Application Support Engineer is a key position responsible for providing comprehensive support for business-critical applications. This includes proactive issue resolution, documenting solutions to ensure knowledge transfer and efficient onboarding.

To excel in this role, you should have strong analytical skills, excellent communication skills, and the ability to manage stress and handle aggressive timelines or challenging clients.

  • Serve as the primary point of contact for client-reported application issues raised through ticketing systems or communication channels.
  • Analyze and troubleshoot application-related issues, including access, performance, and configuration problems.
  • Query and analyze SQL databases to retrieve data and resolve discrepancies.
  • Test and debug API integrations for real-time data exchange between software systems.
  • Maintain a well-documented knowledge base with step-by-step guides for common issues.
  • Log all incidents in a ticketing system, including troubleshooting steps and resolutions, to ensure traceability and consistency.
  • Work closely with vendors to escalate unresolved issues, ensuring timely responses within agreed SLAs.
  • Partner with internal teams for cross-functional tasks such as testing, training, and process improvement.
  • Conduct remote and onsite sessions for end users to help them understand system functionalities and best practices.
Required Skills:
  • Strong knowledge of SQL for data queries and troubleshooting.
  • Hands-on experience with REST/SOAP APIs, including testing via tools like Postman.
  • Familiarity with enterprise applications such as Yardi, MRI Software, Procore, and IVIVA, RapidGlobal.
  • Experience in cloud integration and debugging applications built on .NET frameworks is highly desirable.
  • Excellent analytical skills to quickly understand and resolve complex issues.
  • Strong communication skills to engage with technical and non-technical stakeholders effectively.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

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