Product & Application Expert

3 weeks ago

Sydney, New South Wales, Australia Alfa Laval Full time

Join to apply for the Product & Application Expert role at Alfa Laval.

4 hours ago Be among the first 25 applicants

Join to apply for the Product & Application Expert role at Alfa Laval.

About Us

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference, constantly building bridges to the future with sustainable solutions that impact our planet's most urgent problems. Making the world a better place. Every day.

Employee Benefits
  • 25 days annual leave
  • Life Insurance
  • Access to EAP services
  • Hybrid work
Roles & Responsibilities
Technical Advisor
  • Drive safety culture by supporting and advising the organization, taking immediate action and communicating safety concerns related to Alfa Laval machinery; prepare safety notices for customers if needed.
  • Support the Service Center and Field Service teams as the overall Technical Advisor.
  • Assist with complex quotes and projects in the Service Centre or Field Service.
  • Share best practices to enhance performance and competitiveness among service centers and field teams.
  • Act as the point of contact for central teams (BU): technical, products, applications—facilitating communication and providing feedback for product development.
  • Handle claims and troubleshooting for complex customer issues.
  • Support complex commissioning and optimize customer processes.
  • Visit customers as required to support their equipment.
Competence Development
  • Lead the technical competence development plan for the Service Operations team, including ALSOC.
  • Train team members on specific technical skills (ALSOC, Applications, Commissioning, etc.), coordinating with central experts as needed.
  • Assess Field Service Engineers (FSE) and Service Center Technicians (SCT) on onsite tasks, providing guidance and additional training.
  • Support the development of senior FSEs to become Assessors.
Service Operations
  • As a member of the Service Operations Management Team for Oceania, contribute to defining future priorities for training, investments, performance, and customer requirements.
  • Participate in strategic planning and decision-making for service operations.
Additional Information
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Engineering and Information Technology
  • Industries: Industrial Machinery Manufacturing
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