Key Accountable Customer Service Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $124,000

Job Overview

Our organization is seeking a skilled Customer Service Representative to oversee key accountabilities in our regional portfolio. This role will play a vital part in customer satisfaction, fostering relationships, and driving growth opportunities.

About the Position

This contract opportunity offers a dynamic chance for career development and professional growth. Key Responsibilities:

  • Order Management: Ensure accurate order entry and timely handling of inbound customer calls.
  • Customer Support: Address and resolve customer inquiries related to order status, stock availability, and delivery timelines through various communication channels.
  • Stock Returns and Credits: Investigate and process stock returns and credit requests promptly.
  • Collaboration and Communication: Work closely with sales, marketing, and operations teams to align customer goals with business objectives.
  • Issue Resolution: Professionally handle customer complaints and escalate issues when necessary.
  • Business Development: Collaborate with the Customer Service Sales team to execute and evaluate outbound sales and marketing campaigns.
  • Site Coordination: Coordinate with sites and field sales teams to provide necessary information for meeting customer needs.
  • Continuous Improvement: Analyze customer feedback and identify areas for improvement.

Requirements

To succeed in this role, you will need:

  • Previous experience in a customer service centre.
  • Proven ability to be proactive and take roles to the next level.
  • Proficient in using ERP systems such as CRM systems and Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Results-driven approach.
  • Exceptional attention to detail and multitasking capabilities.

Work Environment

We celebrate diversity and are committed to creating an inclusive environment for all employees. Our company offers opportunities to move and grow within the business and provides the right tools and resources for success.

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