Key Accounts Representative

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $61,000

We are seeking a dedicated Customer Service Officer to join our team in Keysborough. This permanent full-time position offers excellent career progression opportunities and extensive training.

This is an exciting opportunity for you to take on a key role in our customer service team, working closely with stakeholders and customers to deliver exceptional service.

Your duties will include:

  • Providing excellent customer service to major account customers and national key account customers
  • Liaising with operations to facilitate bin deliveries and special customer requests
  • Collaborating with territory managers to resolve customer queries
  • Maintaining accurate customer master data
  • Organizing sub-contracting for customers
  • Handling specialist accounts with quotations and organizing subcontracting
  • Investigating and processing credits and debits requests
  • Assisting with new staff training within the customer service and sales teams
  • Attending meetings with stakeholders and customer site visits as required

To be successful in this role, you will need:

  • Previous key account or customer service experience
  • Ability to work in a high-pressure environment with tight deadlines
  • Strong written and verbal communication skills
  • Reliability and strong work ethic
  • Attention to detail
  • Confidence using Microsoft Office with good typing skills

This is a fantastic opportunity to develop your skills and expertise in customer service and national key accounts. We offer a dynamic and supportive work environment, and we encourage applications from motivated individuals who are passionate about delivering exceptional customer service.

Our ideal candidate will have a positive attitude, excellent communication skills, and a strong work ethic. If you are a driven and enthusiastic individual who is looking for a challenging and rewarding role, please submit your application.

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