Customer Service Key Accounts

2 days ago

Melbourne, Victoria, Australia On Ag Full time

At a Glance:
This role is located in Melbourne, Australia.

Your Team:
You will work with a core team at our Oceania On office in Melbourne, Australia and interact daily with our global Happiness delivery teams in Europe, US, China, Brazil and Japan.

Your Mission:

- Work simultaneously with multiple CRM systems, especially salesforce, Microsoft Dynamics 365, SPS commerce and our vendor portals.
- Responsible for key account orders, shipments and invoicing of orders
- Responsible for the transferring of information between D365 and SPS commerce
- Resolve issues in a timely manner as it relates to assigned key accounts
- Communicate daily with our 3PL warehouse regarding key account shipments and guidelines that strictly need to be followed
- Communicate daily with our key account sales team and logistics team around inventory, orders and shipping windows
- Demonstrate high energy and ownership towards supporting our key account sales team and their corresponding accounts
- Other duties as needed

Your Story:

- 4+ years of experience in similar Customer Service or Account Management role
- Advance skills within various systems including Excel, D365, SPS and Salesforce.
- Ability to successfully communicate across all levels and departments
- Experience with vendor portals and routing guidelines is a bonus as well as collaborating with logistics providers and warehouse operations
- Strong attention to detail
- Experience brainstorming new methods in order to improve key account experiences with a sense of urgency to deliver the WOW

What we offer:
We offer a dynamic, challenging and sportive environment that has been ranked as the 'fastest growing sports company' of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you're hands-on and your team members are amongst the very best in their respective disciplines and fields.
- On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination._

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