Key Account Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeSupport Full time $110,000 - $126,000
Key Account Support Specialist

The role entails providing exceptional customer service to clients in APAC, overseeing interactions with regional teams and ensuring timely resolution of support requests within agreed service level agreements (SLAs). Key responsibilities include managing critical incidents, maintaining stakeholder updates, owning customer escalations, and collaborating with technical teams for prompt deadline fulfillment.

Primary Responsibilities
  • Deliver direct customer support services to APAC clients.
  • Oversee interactions between customers and regional teams.
  • Maintain timely resolution of support requests as per SLAs.
  • Manage critical incidents and maintain regular updates to stakeholders.
  • Owning customer escalations.
  • Collaborate closely with technical teams for on-time project completion.

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