Customer Experience Specialist

7 days ago


Sydney, New South Wales, Australia Kincare Full time
About the Role

We are seeking a highly skilled Care Services Coordinator to join our team at Kincare. As a key member of our customer experience team, you will play a vital role in delivering exceptional care services to our clients.

Key Responsibilities:

  • Drive and maximize billable hours within scope while supporting CHSP customer journeys.
  • Collaborate with relevant stakeholders to manage requests, complaints, and escalations.
  • Follow procedures and manage requests according to the information documented in Salesforce or emails.
  • Manage incidents, hazards, and complaints in alignment to respective policies and escalate where required.
  • Ensure all clinical situations are escalated to the appropriate clinical team in an effective and timely manner.
  • Manage invoicing inquiries, direct debit requests, fee considerations requests.
  • Committed to continuous improvement, implementing corrective actions, and ensuring organisational compliance.

About You:

  • A strong customer experience focus gained through working in CHSP or similar previous role.
  • Previous demonstrated experience in an office/administration role.
  • Advanced written and verbal communication skills.
  • Ability to build strong internal relationships, including working within a multidisciplinary team.
  • Ability to meet deadlines and work under pressure and manage multiple priorities.
  • Strong organisational and analytical skills.
  • Ability to work independently and proactively, identifying issues and potential solutions.
  • Advanced computer skills, including word, excel, power point, database management.

What We Offer:

As a Care Services Coordinator at Kincare, you will have the opportunity to work in a dynamic and supportive team environment. We offer a range of benefits, including professional development opportunities and a competitive salary package.

How to Apply:

Please submit your updated CV and a cover letter outlining your experience and qualifications for the role. Applications close at 5pm on Friday, 15th December 2023.



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