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Customer Experience Specialist
2 months ago
About the Role
Fisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious.
We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
Our Opportunity
We are looking for a high calibre technician to join our Sydney team, who is sustainably minded and can use their knowledge to fix our appliances and/or air-conditioners quickly with our spare parts to satisfy our long-standing customers.
Key Responsibilities
As a Service Repair Professional, you will carry out professional quality service repairs directly to our customers at their residence or in the workshop.
You will develop and maintain superior product knowledge through all training media, service manuals and training sessions.
Additionally, you will complete all paperwork and documents related to service work and cash collection, and maintain and manage van stock of spare parts inventory.
Requirements
We require an Electrical License or Restricted Electrical Workers License (Disconnect & Reconnect Appliances) industry experience as a minimum.
You will also need strong communication skills and strong PC skills, as well as the ability to provide premium customer service.
What We Offer
We offer a competitive salary plus incentives, tools of the trade, continuous training, development and support, and career progression.
About Us
Fisher & Paykel is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.
