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Customer Experience Specialist

2 months ago


Sydney, New South Wales, Australia Zip Pay Full time
{"title": "Customer Experience Specialist", "description": "Unlock Your Potential with Zip Pay

At Zip Pay, we're on a mission to revolutionize the way people shop and pay. As a Customer Experience Specialist, you'll play a vital role in delivering exceptional experiences for our customers, helping them to achieve their financial goals and live life on their own terms.

As a key member of our Customer Experience team, you'll be responsible for managing customer interactions, resolving issues, and providing personalized support to our customers. You'll work closely with our internal teams to identify opportunities for improvement and implement changes that drive positive outcomes for our customers.

What You'll Do:

  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to identify opportunities for process improvements and implement changes that drive positive outcomes for customers.
  • Develop and maintain strong relationships with customers, providing personalized support and guidance to help them achieve their financial goals.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to continuously improve our customer experience.

What You'll Get:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

What We're Looking For:

  • 6-12+ months experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and attention to detail.

Why Join Us?

At Zip Pay, we're passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone has the opportunity to grow and succeed.

We're proud to be a values-led business, guided by our core values of Customer First, Own it, Stronger Together, and Change the Game. If you're passionate about delivering exceptional customer experiences and making a positive impact, we'd love to hear from you

Zip Pay is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and supportive, where everyone has the opportunity to grow and succeed.

We're a proud 2024 Circle Back initiative employer and will respond to every applicant.

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