Customer Experience Specialist

3 days ago

Sydney, New South Wales, Australia Zip Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Experience team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of customer needs and preferences
  • Identify opportunities to improve customer experience and implement process improvements
  • Work closely with the customer service team to ensure seamless customer interactions
Requirements
  • 6-12+ months experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong attention to detail and ability to maintain confidentiality
  • Ability to work collaboratively as part of a team
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A recognition and reward program for outstanding performance
About Us

Zip is a leading digital financial services company that offers innovative, people-centred products that bring customers and merchants together. We are committed to delivering exceptional customer experiences and building strong relationships with our customers.

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