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Customer Experience Specialist

2 months ago

Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time
About the Role

Fisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.

We are a collaborative team that values being trusted, sustainably minded, innovative, generous, and curious. Our working environment is open to all ideas, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity

We are seeking a high-calibre technical professional to join our Sydney team as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and technical support for our appliances and air-conditioners.

Key Responsibilities:

  • Provide professional quality service repairs directly to customers at their residence or in the workshop.
  • Develop and maintain superior product knowledge through training media, service manuals, and training sessions.
  • Complete all paperwork and documents related to service work and cash collection.
  • Maintain and manage van stock of spare parts inventory.
Requirements

To be successful in this role, you will need:

  • A strong background in electrical work, with a minimum of an Electrical License or Restricted Electrical Workers License (Disconnect & Reconnect Appliances).
  • Excellent communication and PC skills.
  • A positive, friendly, and approachable nature.
About Us

Fisher & Paykel Customer Services Pty Ltd is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that values and respects all employees. We believe in providing a safe and healthy work environment and promoting work-life balance.