Claims Management Specialist

3 days ago

Sydney, New South Wales, Australia beBeeLiability Full time $120,000 - $140,000
Liability Claims Manager Job Description

This role involves managing end-to-end personal injury and property liability claims, ensuring compliance with legislative requirements to achieve targeted objectives.

The Liability Claims Manager will play a pivotal role in the team's success by proactively supporting our claims philosophy and strategy.

  • Proactive management of the claims process, resulting in accurate completion and validation of claims.
  • Effective management of SA and WA Liability Claims.
  • Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed.
  • Maintaining good client relationships with the insured, brokers, investigators, solicitors, and the general public.
  • Ensuring compliance with relevant statutory guidelines and standards.
  • Initiation and completion of any recoveries from third parties.
  • Self-audit of claims files to ensure positive internal audits.
  • Responding to enquiries in an accurate, timely, professional, and courteous manner within Privacy guidelines.

To be successful in this role, you will have:

  • A background in Public Liability/Personal Injury claims.
  • Experience with attending Informal Settlement Conferences, Mediations, and Trials.
  • Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage, and product liability claims.
  • Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings.
  • Ability to engage, instruct, and work with relevant providers including lawyers, loss adjusters, and consultants.
  • An understanding of, and demonstrable application of, the General Insurance Code of Practice.
  • Ability to build and maintain strong client/customer relationships.
  • Good problem-solving skills - ability to interpret technical/investigation reports to make sound business decisions.
  • Ability to participate in alternative dispute resolution.

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