Bell Captain

1 month ago


Sydney, New South Wales, Australia Echo Entertainment Group Full time
Unlock a World of Luxury and Excellence

At The Star Sydney, we're seeking a skilled and dedicated Bell Captain to join our esteemed Hotel Department. As a key member of our team, you'll be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing unparalleled service excellence.

About the Role
  • Support our Concierge team to drive and lead our Porte-Cochere, ensuring a seamless and memorable experience for our guests.
  • Coordinate daily operations, delegate tasks, and oversee the arrival and departure of guests, ensuring a smooth and efficient process.
  • Supervise a team of bellmen, providing guidance and support to ensure exceptional service delivery.
  • Demonstrate a commitment to service excellence, creating lasting memories for our guests and team members alike.
  • Develop and implement strategies to enhance guest satisfaction and loyalty, driving business growth and success.
What We're Looking For
  • A passionate and dedicated individual with extensive guest service experience in a hotel or guest services environment.
  • Previous experience in a 5-star establishment is highly regarded, but not essential.
  • Knowledge of hotel check-in systems, particularly Opera, is a significant advantage.
  • The ability to speak a second language is highly regarded, but not essential.
  • Sound knowledge of the local area and surrounds is essential, with a keen eye for detail and a passion for delivering exceptional service.
  • Outstanding presentation and communication skills are a must, with the ability to work effectively in a fast-paced environment.
What We Offer
  • A competitive salary and benefits package, including FREE buffet meals, uniform laundering, and roster confirmation.
  • Free transport on Light Rail from Central to The Star, with $10/day parking available on property.
  • 30% staff discounts across our award-winning venues on all three of our properties, plus lifestyle and wellbeing discounts and benefits.
  • The Star is an Employer of Choice for Gender Diversity, awarded by WGEA, and we're committed to creating a diverse, equitable, and inclusive workplace.
  • Join a team that values diversity, teamwork, and being your best self, with limitless career opportunities through The Star Academy.

We're an equal opportunities employer, committed to creating a workplace that's inclusive and respectful of all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.


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