Bell Captain

4 weeks ago

Sydney, Australia SOFITEL Full time

Company Description

Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Benefits, Rewards, Motivations

  • Industry benefits worldwide on accommodation, dining and lifestyle services.
  • Access to daily discounted coffee and Ambassador dinning menu. 
  • A unique training platform to enhance your skills and knowledge.

Job Description

  • Ensure the highest level of luxury service is provided and maintained to all guest queries.Responsibility over supervising and mentoring commissionaires, porters and valet staff.
  • Motivate the team of porters in cooperation with the Chief concierge to ensure all service and performance standards are achieved.
  • Be fully conversant with all aspects of the City of Sydney to be able to answer guest queries in a knowledgeable and professional manner.
  • Liaise closely and build relationships with other departments and services coming into the hotel.
  • Demonstrated attention to detail, strong focus over managing day to day operations, and the ability to provide services to all.
  • Capacity to develop effective relationships with team members and guests.
  • Ability to liaise with all levels within the company.
  • A strong drive to provide luxury service to all guests, therefore promoting the Sofitel brands standards.

Qualifications

  • Must have full Australian Drivers License.
  • Ability to work a rotating roster as well as public holidays.
  • Previous experience in a similar role. 
  • Experience within a luxury establishment is preferred, but not essential. 

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full Australian Working Rights is required for this role. 

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