Bell Captain
4 weeks ago
At Echo Entertainment Group, we are seeking an exceptional Bell Captain to lead our operations and deliver exceptional guest experiences.
This is a unique opportunity to work at one of Sydney's premier entertainment and resort destinations, where you will be at the forefront of our operations, ensuring that every guest's stay is nothing short of extraordinary.
Responsibilities:
- Support our Concierge team to drive and lead our Porte-Cochere
- Coordinate daily operations, delegate tasks, and oversee the arrival and departure of guests
- Supervise a team of bellmen and manage their performance
- Demonstrate a dedication to service excellence to guests and team members alike
- Create outstanding service experiences that result in lasting memories
Requirements:
- Possess a passion for delivering exceptional guest experiences
- Hold extensive guest service experience in a hotel or guest services environment
- Previous experience in a 5-star establishment is highly regarded
- Knowledge of hotel check-in systems, particularly Opera, is an advantage
- The ability to speak a second language is highly regarded, but not essential
- Have sound knowledge of the local area and surrounds
- Possess outstanding presentation and communication skills
What we offer:
- A free buffet meal with a new menu every day at our Employee Dining Room
- Uniforms laundered and ready for you daily on property
- Rosters confirmed in advance and available direct to your mobile
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- We are an Employer of Choice for Gender Diversity, awarded by WGEA
- We value diversity, teamwork, and being your best self
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
At Echo Entertainment Group, we are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.
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