Reservation Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $75,000

Job Overview:

The Reservations Agent plays a vital role in delivering exceptional guest experiences by processing reservations, cancellations, and amendments with accuracy and speed.

This is an excellent opportunity for those who thrive in fast-paced environments, possess strong communication skills, and are eager to contribute to a dynamic team.

  • Process FIT reservations efficiently and effectively.
  • Respond to individual reservation enquiries with enthusiasm and courtesy.
  • Manage reservations, cancellations, and amendments with precision and timeliness.
  • Communicate guest special requests to relevant departments and ensure their fulfillment.

Key Skills & Qualifications:

  • Previous hotel experience in reservations or a related field.
  • Excellent verbal and written communication abilities.
  • Creative problem-solving and adaptability under pressure.
  • Strong teamwork and interpersonal skills.

What's In It For You:

  • A competitive remuneration package.
  • A supportive and growth-oriented work environment.
  • Opportunities for career advancement.
  • Discounted accommodation throughout the hotel group.

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