Floor Manager

1 week ago

Perth, Western Australia LVMH Group Full time
About the Role

We are seeking a highly skilled and experienced Floor Manager to join our team at Sephora, a leading global beauty retailer. As a key member of our management team, you will be responsible for leading the store team in delivering an exceptional client experience and driving sales growth.

Key Responsibilities
  • Lead by example, embodying Sephora's DNA and delivering a curated, innovative prestige beauty experience to clients.
  • Drive a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
  • Utilize and interpret reporting data to support operational decisions, working closely with the Store Manager, Assistant Store Manager, and fellow team members.
  • Facilitate open communication with your team, providing effective feedback and consistent communication with the Management team.
  • Serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment.
Requirements
  • Previous retail management experience, with a strong track record of managing profit and loss, sales forecasting, people management & training, stock control, and visual merchandising.
  • Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
  • A hands-on leader who loves being on the sales floor to motivate, coach, and help team members succeed.
  • A passion for excellent client service and experiential retail to ensure the store represents the Sephora brand.
  • A drive for results, with a history of exceeding sales targets and KPIs.
About Sephora

Sephora is part of the LVMH Group, the world's largest luxury goods conglomerate. We have a growing presence in Australia and New Zealand, with a focus on delivering an exceptional client experience and driving sales growth. As a member of our team, you will have the opportunity to work across all our categories, from beauty and skincare to haircare and wellness, and to develop your skills and career through our unique online learning platform and field trainers.

We are an equal opportunity workplace and celebrate diversity. If you require reasonable adjustments to our recruitment process, please let us know. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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