Service Delivery Expert

24 hours ago

Brisbane, Queensland, Australia beBeeDelivery Full time $100,000 - $150,000
Job Title: Service Delivery Expert

We are seeking a skilled Service Delivery Expert to lead our team in delivering exceptional service experiences.

  • Act as national champion for strategic service governance and escalation point for MSS strategic portfolio of services.
  • Assist Manager MSS Service Governance with delivering strategic governance improvement initiatives.
  • Act as Senior Service Delivery manager for nominated customer accounts.
  • Develop and maintain relationships both internally and externally to ensure effective delivery of Managed Security Services.
  • Ensure delivery of accurate Service Delivery reports to clients/projects in accordance with Service Governance reporting framework.
  • Responsible for ensuring effective delivery of Managed Services in accordance with CyberCX Service Governance framework.
  • Ensure that KPIs and SLAs applicable to Managed Services agreements for assigned customer accounts are met.
  • Act as single point of escalation for assigned customer accounts.
Requirements:
  • Tertiary qualification in Information Technology or Business Administration preferred.
  • Considerable experience in governance, service delivery, and executive client management.
  • Experience in similar level of role, with particular focus on information technology and cyber security.
  • Exceptional stakeholder engagement and communication skills with ability to build collaboration, rapport, and credibility with senior leaders and internal working teams.
  • Strong analytical and problem-solving skills, and ability to translate information into creative solutions to benefit the business.
  • Outstanding organisation and planning skills with ability to work on multiple deliverables and lead cross-functional team.
What We Offer:
  • Opportunity to work with a dynamic team and contribute to the growth of the organization.
  • Chance to develop your leadership skills and take on new challenges.
  • Competitive salary and benefits package.

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