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IT Service Delivery Expert

3 weeks ago

Brisbane, Queensland, Australia beBeeOperational Full time $80,000 - $125,000
Job Title: IT Operations Specialist

We're seeking a skilled and experienced professional to deliver against our IT Key Performance Indicators (KPIs), provide Level 1 support, and develop operational reporting systems.

Key Responsibilities:
  • Ensure internal objectives are met by delivering against our IT Help Desk KPIs.
  • Develop and maintain operational reporting systems using Jira.
  • Implement and maintain IT service management best practices.
  • Collaborate with other IT teams for seamless service delivery.
  • Identify and implement process improvements to enhance efficiency and service quality.
  • Ensure compliance with relevant IT policies, standards, and regulations.
Required Skills and Qualifications:
  • Minimum 2 years of experience in IT operations management.
  • Experience with cloud infrastructure and services.
  • Strong understanding of ITIL framework and IT service management principles.
  • Experience with IT service management tools and reporting systems, including Jira and Confluence.
  • Excellent analytical and problem-solving skills.
  • Effective communication skills, both written and verbal.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (optional).