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Service Delivery Expert

2 weeks ago

Brisbane, Queensland, Australia beBeeEnterprise Full time $79,999 - $115,999
Enterprise Application Support Specialist

This exciting opportunity focuses on maintaining defined service levels for specific enterprise applications. As a skilled professional, you will be responsible for ensuring high-quality, safe services and workplaces.

  • Follow service quality standards and occupational health and safety policies to guarantee exceptional services.
  • Utilize ITIL best practices for effective change management, capacity planning, incident management, risk management, and continuity planning.
  • Ensure end-to-end service delivery for enterprise systems by establishing strong working relationships with technical specialists, vendors, and end users.
  • Assist in developing, maintaining, and deploying application-specific guides, work instructions, and technical documents.
About You

We are seeking an individual who possesses:

  • Demonstrated ability in developing and promoting ITIL Service Management processes.
  • Expertise in providing high-level specialist advice and support for clinical enterprise applications.
  • A proven track record of maintaining service delivery that meets agreed service levels in a customer-focused ICT environment.
  • Developed interpersonal, written, and oral communication skills.
  • Able to build and maintain relationships with team members and stakeholders.
Why Work With Us

Join our team of passionate professionals in a supportive and inclusive environment that values employee success and wellbeing.

Key Responsibilities
  • Maintenance of defined service levels for specific enterprise applications.
  • Provision of customer-focused, high-level specialist advice and support.
  • Effective change management, capacity planning, and incident management.
  • End-to-end service delivery for enterprise systems.