Claims Specialist

5 days ago


North Lakes, Queensland, Australia Open Full time
Job Summary

We are seeking a highly skilled Claims Specialist to join our Customer Operations team at Open. As a Claims Specialist, you will be responsible for managing customer claims to fulfillment, ensuring a seamless experience for our customers.

Key Responsibilities:

  • Advocate for customers and keep them updated on each step of the process.
  • Manage customer claims to fulfillment and return the customer to their pre-claim position.
  • Communicate with customers via phone and email.
  • Accurately assess coverage and make determinations on Car or Home claims.
  • Work closely with our suppliers to ensure the best outcomes for our customers.
  • Maintain a high standard of compliance and ethical decision making.

What We Offer:

  • Competitive compensation.
  • High levels of autonomy and trust to help you perform at your best.
  • Annual professional development allowance.
  • Weekly team lunches and regular social events.

About Us:

Open is a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable. We believe in using business as a force for good and are committed to providing an inclusive environment for all employees.


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