Claims Specialist

1 month ago


North Lakes, Queensland, Australia Open Full time
Job Title: Claims Specialist

We are seeking a skilled Claims Specialist to join our team at Open. As a Claims Specialist, you will be responsible for managing customer claims to fulfillment and ensuring that our customers receive the best possible service.

Key Responsibilities:
  • Advocate for our customers and keep them updated on each step of the process.
  • Manage customer claims to fulfillment and return the customer to their pre-claim position.
  • Communicate with customers via phone and email.
  • Accurately assess coverage and make determinations on Car or Home claims.
  • Help our customers through natural disasters with empathy and patience.
  • Determine liability based on the information provided and refer recovery opportunities onto our recovery partners.
  • Think outside the box by seeking additional information to validate events.
  • Work closely with our suppliers by maintaining relationships to ensure the best outcomes for our customers.
  • Maintain a high standard of compliance and ethical decision making.
What We Offer:
  • Competitive compensation.
  • High levels of autonomy and trust to help you perform at your best.
  • Annual professional development allowance - use it for anything from a gym membership to professional coaching or a conference.
  • Weekly team lunches and regular social events.
About Us:

Open is a high-performing team that strives to achieve brilliant things every day. We're committed to providing an inclusive environment for all employees and are proud to be an equal opportunity employer. We're looking for people who are intellectually curious, courageous, innovative and passionate. If that sounds like you, apply for this role and let's build the future of insurance together.


  • Claims Specialist

    4 weeks ago


    North Lakes, Queensland, Australia Open Full time

    Job Title: Claims SpecialistWe are seeking a highly skilled Claims Specialist to join our team at Open. As a Claims Specialist, you will be responsible for managing customer claims from start to finish, ensuring that our customers receive the best possible service and outcome.Key Responsibilities:Manage customer claims to fulfillment, ensuring that customers...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Resolution SpecialistAt Auto & General, we're seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for delivering superior claims service, determining proper policy coverage, and investigating, evaluating, and negotiating assigned cases.Key Responsibilities:Manage a...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Resolution SpecialistAt Auto & General, we're seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for delivering exceptional claims service, ensuring that our customers receive the best possible outcome.Key Responsibilities:Determine proper policy coverage to conclude,...


  • North Lakes, Queensland, Australia Auto & General Full time

    Claims Resolution SpecialistAt Auto & General, we're seeking a skilled Claims Resolution Specialist to join our team. As a key member of our claims team, you'll be responsible for delivering exceptional claims service, ensuring timely and fair resolution of claims. Your expertise in claims negotiation and recovery will be instrumental in maximizing...


  • North Lakes, Queensland, Australia Open Full time

    Claims Specialist RoleWe are seeking a skilled Claims Specialist to join our team at Open. As a Claims Specialist, you will be responsible for managing customer claims from initiation to resolution, ensuring timely and fair outcomes for our customers.Key Responsibilities:Advocate for customers and keep them informed throughout the claims process.Manage...


  • North Lakes, Queensland, Australia Open Full time

    Claims Specialist RoleWe are seeking a skilled Claims Specialist to join our team at Open. As a Claims Specialist, you will be responsible for managing customer claims from start to finish, ensuring that our customers receive the best possible service and outcome.Key Responsibilities:Manage customer claims to fulfillment, ensuring that customers are updated...


  • North Lakes, Queensland, Australia Auto & General Full time

    Insurance Claims SpecialistWe are seeking an Insurance Claims Specialist to join our team at Auto & General. As an Insurance Claims Specialist, you will be responsible for providing superior claims service, determining proper policy coverage, and investigating assigned cases.Key Responsibilities:Determine proper policy coverage and investigate assigned...


  • North Lakes, Queensland, Australia Open Full time

    Role OverviewWe are seeking a skilled Claims Resolution Specialist to join our Customer Operations team at Open. As a key member of our team, you will be responsible for managing customer claims from initiation to resolution, ensuring timely and effective communication with customers throughout the process.Key ResponsibilitiesAdvocate for customers and...


  • North Lakes, Queensland, Australia Auto & General Full time

    At Auto & General, we are seeking a highly skilled Liability Claims Specialist to join our team. As a key member of our claims team, you will be responsible for determining liability on disputed claims, investigating and negotiating costs, and recovering costs of repairs.Key responsibilities include:Determining liability on disputed claimsInvestigating and...


  • North Lakes, Queensland, Australia Open Full time

    Claims and Customer Solutions SpecialistWe are seeking a talented Claims and Customer Solutions Specialist to join our team at Open. In this exciting role, you will be the primary point of contact for customers, providing exceptional service and support throughout the claims process.Key Responsibilities:Manage customer claims from initiation to resolution,...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Senior Claims Specialist to join our team at Auto & General. As a Senior Claims Specialist, you will play a critical role in managing a portfolio of complex, high-value claims for customers experiencing vulnerability and/or traumatic claim events.Key Responsibilities:End-to-end management of complex claims,...


  • North Lakes, Queensland, Australia Auto & General Full time

    We are seeking a skilled Claims Negotiation Specialist to manage a portfolio of Settlements files within our Recovery & Settlements Department. The ideal candidate will have a sound knowledge of the claims process, sharp analytical skills, and excellent negotiation and communication abilities.Key Responsibilities:Manage a portfolio of liability filesAssess...


  • North Lakes, Queensland, Australia Auto & General Full time

    At Auto & General, we are seeking a skilled Insurance Claims Specialist to join our team. In this role, you will be responsible for delivering exceptional claims service, ensuring that policies are properly covered and assigned cases are thoroughly investigated, evaluated, and negotiated.Key Responsibilities:Provide superior claims service to...


  • North Lakes, Queensland, Australia Auto & General Full time

    Job Description(Insurance) Providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.No insurance experience required Sharp eye for detail Well grounded negotiation and communication skillsAble to deal effectively and confidently with conflict Effective time management...

  • Claims Specialist

    3 weeks ago


    North Lakes, Queensland, Australia Open Full time

    Job SummaryWe are seeking a highly skilled Claims Specialist to join our Customer Operations team at Open. As a Claims Specialist, you will be responsible for managing customer claims to fulfillment, ensuring a seamless experience for our customers.Key Responsibilities:Advocate for customers and keep them updated on each step of the process.Manage customer...


  • North Lakes, Queensland, Australia Fuse Recruitment Full time

    Claims Process Optimisation SpecialistFuse Recruitment is seeking a highly skilled Claims Process Optimisation Specialist to join their team. As a key member of the Recoveries and Settlements Team, you will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement of...

  • Senior Claims Lead

    5 days ago


    North Lakes, Queensland, Australia Auto & General Full time

    Motor Claims SpecialistWe are seeking a skilled Claims Specialist to join our team at Auto & General. The successful candidate will have a strong background in motor claims, with excellent analytical and problem-solving skills.Key Responsibilities:Manage a portfolio of complex, high-value claimsDevelop strong relationships with internal and external...

  • Claims Specialist

    4 weeks ago


    North Lakes, Queensland, Australia Auto & General Full time

    Claims Consultant RoleWe are seeking a skilled Claims Consultant to join our team at Auto & General. As a Claims Consultant, you will be responsible for delivering exceptional claims service, managing portfolios, determining liability on disputed claims, investigating and negotiating costs, recovering costs of repairs, and liaising with external...

  • Claims Specialist

    1 month ago


    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Claims ConsultantWe are seeking a skilled Claims Consultant to join our team at Auto & General.Key Responsibilities:Manage a portfolio of complex, high-value claims, ensuring timely and effective resolution.Build and maintain relationships with internal and external stakeholders, including solicitors, credit hire companies, and third parties.Apply...


  • North Lakes, Queensland, Australia Fuse Recruitment Full time

    Role OverviewFuse Recruitment is seeking an experienced Claims Process Optimisation Specialist to join our client, a leading domestic insurer in Australia. This is an exciting opportunity to drive operational excellence and deliver exceptional service and strong cost outcomes through continuous improvement of claims procedures.Key ResponsibilitiesConduct...