Ticketing Operations Manager
4 weeks ago
The Melbourne Racing Club is seeking a skilled Ticketing Operations Manager to join their team. This role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.
This role will work in collaboration with the Membership and Customer Growth Manager teams to shape the development of the Club's pricing and attendance model for racing ticketing.
The successful candidate will have a minimum of 4 years of experience in a ticketing related or management role, with a strong understanding of ticketing systems, processes, and practical experience in writing ticketing use cases and processes.
Key Responsibilities:
- Implementation and management of Ticketing software solution
- Developing and reviewing plans, processes, and policies for managing ticket operations
- Coordinate the release of tickets for sale to all MRC racedays and events
- Execution of ticketing relating to membership or dining packages
- Implementing operational plans for the distribution of stakeholder ticketing requirements
- Engage with Ticketek, Operations and IT to ensure barcodes and access for entry systems work effectively
- Manage the ticketing content on the MRC website and third-party channels
- Develop Customer Service SLAs to improve efficiency within the customer service function
- Reporting to the business and key stakeholders around Customer Service metrics
-
Ticketing Operations Manager
4 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. This role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work in collaboration with the Membership and Customer Growth Manager teams to shape the...
-
Ticketing Operations Manager
4 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work closely with the Membership and Customer Growth...
-
Ticketing Operations Manager
4 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work closely with the Membership and Customer Growth...
-
Customer Ticketing Operations Manager
2 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club (MRC) is a leading sports, hospitality, events, and property development company.We are seeking an experienced Customer Ticketing Operations Manager to join our Customer Team at Caulfield Racecourse.About the RoleThis full-time position reports to the Customer Growth Manager and will be responsible for managing and executing all...
-
Racing Ticketing Operations Manager
13 hours ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club (MRC) is a renowned Sports, Hospitality, Events, and Property Development organisation in Australia. With a rich history of excellence, MRC proudly operates elite horse racing venues at Caulfield, Ladbrokes Park (Sandown), and Mornington Racecourses.In addition to its racing operations, MRC owns 14 pub venues under the Pegasus...
-
Ticketing Operations Coordinator
4 days ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is a renowned sports, hospitality, events, and property development company, recognized for its exceptional employer status in Australia.As one of the country's most prestigious organizations, we own 14 pub venues under the Pegasus Leisure Group and host elite horse racing at Caulfield, Ladbrokes Park (Sandown), and Mornington...
-
Event Ticketing Operations Manager
7 days ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeJob OverviewThe Melbourne Racing Club is a leading sports, hospitality, events, and property development company. As a major player in the racing industry, we offer an exciting opportunity for a seasoned professional to join our team as Event Ticketing Operations Manager.
-
Event Ticketing Operations Specialist
5 days ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeMelbourne Racing Club - Job OpportunityWe are seeking an experienced Event Ticketing Operations Specialist to join our team at the Melbourne Racing Club. As a key member of our Customer Service Team, you will be responsible for managing and executing all customer service and ticketing requirements.Company OverviewThe Melbourne Racing Club is one of...
-
Racing Operations Manager
1 week ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeAbout Melbourne Racing ClubMelbourne Racing Club is a leading sports, hospitality, events, and property development company in Australia.We are proud to be recognized as a 2022 Winner of The Australian Business Award for Employer of Choice.Job DescriptionThe successful candidate will be responsible for managing and executing all customer service and...
-
Customer Experience Manager
2 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeJob Title: Customer Experience ManagerWe are seeking an experienced and highly motivated Customer Experience Manager to join our team at the Melbourne Racing Club.Company Overview:The Melbourne Racing Club (MRC) is a leading sports, hospitality, events, and property development company. As one of Australia's most prestigious racing clubs, we own 14 pub...
-
Hospitality Operations Manager
1 week ago
Caulfield, Victoria, Australia Pegasus Leisure Group Full timeWe are seeking a highly motivated and experienced Hospitality Operations Manager to join our team at the Caulfield Glasshouse in Melbourne. Located centrally in Caulfield East, this exceptional pub is known for its all-day dining and entertainment options, making it an ideal destination for friends, special events, or casual dinners.The successful candidate...
-
Retail Operations Manager
2 weeks ago
Caulfield, Victoria, Australia Coles Full timeCompany OverviewColes is an Australian retail icon with a long history of delivering exceptional customer experiences. Our stores are at the heart of local communities, providing a wide range of products and services to meet our customers' needs.About the RoleWe are seeking an experienced Retail Operations Manager to join our team. As a key member of our...
-
Operations Manager
2 weeks ago
Caulfield, Victoria, Australia Pegasus Leisure Group Full timeAbout UsWe are Pegasus Leisure Group, a dynamic company operating as part of The Melbourne Racing Club (MRC). We have been recognised as a Winner of The Australian Business Awards for Employer of Choice in 2022, 2023 & 2024.Job OverviewThis exciting General Manager role is based at the iconic Glasshouse in Caulfield East. You will be responsible for...
-
Sales and Revenue Generation Manager
2 weeks ago
Caulfield, Victoria, Australia Melbourne Racing Club Full timeAs a key member of the Melbourne Racing Club team, the Sales Manager for Non-Race Day will play a pivotal role in driving commercial growth and revenue generation across Caulfield and Sandown Racecourses.The ideal candidate will have a proven track record in sales and business development, with a strong network within the business events industry. They will...
-
Senior Hospitality Operations Manager
3 days ago
Caulfield, Victoria, Australia Pegasus Leisure Group Full timeWe are seeking an experienced and highly motivated Senior Hospitality Operations Manager to join Pegasus Leisure Group in Caulfield, Victoria.Key Responsibilities:Drive Business Growth: Support the achievement of set financial targets by effectively managing resources and optimizing operations.Maintain High Standards: Ensure impeccable stock control,...
-
Pet Store Operations Manager
3 weeks ago
Caulfield, Victoria, Australia Frontline Retail Melbourne Full timePet Store Operations ManagerWe are seeking an experienced Store Manager to lead the team and oversee the launch of our new pet store in Caulfield.About the Role:Manage daily store operations and deliver exceptional customer serviceLead, mentor, and motivate a team to achieve sales and service goalsEnsure effective stock management, visual merchandising, and...
-
Financial Risk Operations Manager
14 hours ago
Oakleigh East, Victoria, Australia 13cabs Full timeAbout the RoleThis position reports to the Chief Operating Officer and supports the A2B Corporate Transport, Payments and Product Owner management teams. The successful candidate will be accountable for developing and executing risk strategies to mitigate fraud, product abuse, and chargeback activities.Key ResponsibilitiesDevelop cross-functional business...
-
Event Operations Manager
2 days ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeOverviewThe Melbourne Racing Club (MRC) is a leading sports, hospitality, events, and property development company in Australia. As one of the most prestigious event organizers in the country, MRC is proud to host elite horse racing events at Caulfield, Ladbrokes Park (Sandown), and Mornington Racecourses.
-
Technical Support Specialist
2 months ago
Caulfield, Victoria, Australia Caulfield Grammar School Full timeAbout the RoleCaulfield Grammar School is seeking a highly skilled Technical Support Specialist to join our Information Technology Department. As a valued member of our team, you will provide IT and Audio Visual L1 technical support to staff, students, parents, and other members of the Caulfield Grammar School community.Key ResponsibilitiesProvide...
-
Caulfield, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is a prominent player in the Australian sports and events industry.As a leading sports, events, and property development company, we offer a unique blend of premium venues and exciting opportunities for growth. Our team is passionate about delivering exceptional experiences and driving commercial success through innovative...