Ticketing Operations Manager

4 weeks ago


Caulfield East, Victoria, Australia Melbourne Racing Club Full time

The Melbourne Racing Club is seeking a skilled Ticketing Operations Manager to join their team. This role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.

This role will work in collaboration with the Membership and Customer Growth Manager teams to shape the development of the Club's pricing and attendance model for racing ticketing.

The successful candidate will have a minimum of 4 years of experience in a ticketing related or management role, with a strong understanding of ticketing systems, processes, and practical experience in writing ticketing use cases and processes.

Key Responsibilities:

  • Implementation and management of Ticketing software solution
  • Developing and reviewing plans, processes, and policies for managing ticket operations
  • Coordinate the release of tickets for sale to all MRC racedays and events
  • Execution of ticketing relating to membership or dining packages
  • Implementing operational plans for the distribution of stakeholder ticketing requirements
  • Engage with Ticketek, Operations and IT to ensure barcodes and access for entry systems work effectively
  • Manage the ticketing content on the MRC website and third-party channels
  • Develop Customer Service SLAs to improve efficiency within the customer service function
  • Reporting to the business and key stakeholders around Customer Service metrics


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