Retail Operations Manager

1 month ago


Caulfield, Victoria, Australia Coles Full time

Company Overview

Coles is an Australian retail icon with a long history of delivering exceptional customer experiences. Our stores are at the heart of local communities, providing a wide range of products and services to meet our customers' needs.

About the Role

We are seeking an experienced Retail Operations Manager to join our team. As a key member of our leadership team, you will be responsible for the day-to-day running of our service department and front-of-store operations. This includes managing our checkouts and customer service desk, ensuring that our store is exceptionally presented, welcoming, and engaging for our customers, team members, and local community.

About You and Your Skills

  • Previous experience working in a fast-paced customer-facing environment
  • Proven leadership experience, as you will need to lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements
  • Able to maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
  • Dedicated to driving a one-team culture that puts our team members' health, safety, and wellbeing first
  • Possesses a customer-obsessed mindset and continually seeks to better understand our diverse customers to ensure we provide an outstanding shopping experience

Estimated Salary: $80,000 - $110,000 per annum

Benefits

We offer a range of benefits, including flexible work arrangements, additional leave entitlements, and parental leave provisions. We are committed to creating a workplace that is safe and respectful for our team members.

Ongoing Development Opportunities

We are committed to investing in our people's professional development and wellbeing. As a Retail Operations Manager, you will have opportunities to develop your skills and expertise, and contribute to the success of our business.



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