Customer Ticketing Operations Manager
2 days ago
The Melbourne Racing Club (MRC) is a leading sports, hospitality, events, and property development company.
We are seeking an experienced Customer Ticketing Operations Manager to join our Customer Team at Caulfield Racecourse.
About the RoleThis full-time position reports to the Customer Growth Manager and will be responsible for managing and executing all customer service and ticketing requirements.
The successful candidate will work in collaboration with Membership and assist with execution on race days.
Main Responsibilities- Collaborate to shape the development of MRC's pricing & attendance model for racing ticketing.
- Implement and manage ticketing software solutions.
- Develop and review plans, processes, and policies for managing ticket operations.
- Coordinate the release of tickets for sale to all MRC racedays and events.
- Execute ticketing related to membership or dining packages.
- Implement operational plans for the distribution of stakeholder ticketing requirements.
- Engage with Ticketek, Operations, and IT to ensure barcodes and access for entry systems work effectively.
- Manage ticketing content on the MRC website and third-party channels.
- Develop Customer Service SLAs to improve efficiency within the customer service function.
- Report to the business and key stakeholders around Customer Service metrics.
To succeed in this role, you will require:
- A minimum of 4 years' experience in a ticketing-related or management role.
- Extensive understanding of ticketing systems, processes, and practical experience in writing ticketing use cases and processes.
- Strong operational experience in ticketing within a major event environment.
- Experience working in a customer service or frontline services role.
- Knowledge of membership databases (desirable).
- Sound IT skills, particularly understanding ticketing box office and access control requirements (desirable).
- A level of technological skill to comprehend and oversee the development of the Ticketing platform.
- Ability to work independently with strict guidelines and deadlines.
- Ability to effectively multi-task.
The Melbourne Racing Club offers a dynamic and supportive work environment with opportunities for ongoing learning and development through our DRIVE Development program.
We provide a range of benefits, including:
- Ongoing learning & development opportunities.
- Access to our year-round well-being initiatives.
- Racing Industry Member passes, discounts across our family of brands, and free tickets to various events.
- Free onsite parking or a short walk from Caulfield Station.
- Paid Volunteer and Parental Leave.
- Free monthly staff lunches.
$90,000 - $110,000 per annum, depending on experience.
-
Ticketing Operations Manager
2 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is seeking a skilled Ticketing Operations Manager to join their team. This role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work in collaboration with the Membership and Customer Growth Manager teams to shape the...
-
Ticketing Operations Manager
3 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. This role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work in collaboration with the Membership and Customer Growth Manager teams to shape the...
-
Ticketing Operations Manager
3 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work closely with the Membership and Customer Growth...
-
Ticketing Operations Manager
3 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work closely with the Customer Growth Manager and other...
-
Ticketing Operations Manager
3 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work closely with the Membership and Customer Growth...
-
Ticketing Operations Manager
1 month ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeJob Title: Ticketing ManagerThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join our Customer Team. As a key member of our team, you will be responsible for managing and executing all customer service and ticketing requirements, including the management of our partnership with Ticketek.Key Responsibilities:Collaborate with the...
-
Ticketing Operations Manager
4 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeJob Title: Ticketing ManagerThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join our Customer Team. As a key member of our team, you will be responsible for managing and executing all customer service and ticketing requirements, including the management of our partnership with Ticketek.Key Responsibilities:Collaborate with the...
-
Ticketing Operations Manager
3 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work closely with the Membership and Customer Growth...
-
Customer Experience Manager
3 days ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeJob Title: Customer Experience ManagerWe are seeking an experienced and highly motivated Customer Experience Manager to join our team at the Melbourne Racing Club.Company Overview:The Melbourne Racing Club (MRC) is a leading sports, hospitality, events, and property development company. As one of Australia's most prestigious racing clubs, we own 14 pub...
-
Racing Operations Manager
5 hours ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeAbout Melbourne Racing ClubMelbourne Racing Club is a leading sports, hospitality, events, and property development company in Australia.We are proud to be recognized as a 2022 Winner of The Australian Business Award for Employer of Choice.Job DescriptionThe successful candidate will be responsible for managing and executing all customer service and...
-
Customer Service Manager
2 weeks ago
Caulfield, Victoria, Australia Coles Full time**Job Title:** Customer Service Manager**Job Summary:We are seeking a highly skilled Customer Service Manager to join our team at Coles. As a Customer Service Manager, you will be responsible for leading our front of store operations and customer service department. This is an exciting opportunity to work in a fast-paced environment and make a real...
-
Retail Operations Manager
3 days ago
Caulfield, Victoria, Australia Coles Full timeCompany OverviewColes is an Australian retail icon with a long history of delivering exceptional customer experiences. Our stores are at the heart of local communities, providing a wide range of products and services to meet our customers' needs.About the RoleWe are seeking an experienced Retail Operations Manager to join our team. As a key member of our...
-
Pet Store Operations Manager
2 weeks ago
Caulfield, Victoria, Australia Frontline Retail Melbourne Full timePet Store Operations ManagerWe are seeking an experienced Store Manager to lead the team and oversee the launch of our new pet store in Caulfield.About the Role:Manage daily store operations and deliver exceptional customer serviceLead, mentor, and motivate a team to achieve sales and service goalsEnsure effective stock management, visual merchandising, and...
-
Operations Manager
2 days ago
Caulfield, Victoria, Australia Pegasus Leisure Group Full timeAbout UsWe are Pegasus Leisure Group, a dynamic company operating as part of The Melbourne Racing Club (MRC). We have been recognised as a Winner of The Australian Business Awards for Employer of Choice in 2022, 2023 & 2024.Job OverviewThis exciting General Manager role is based at the iconic Glasshouse in Caulfield East. You will be responsible for...
-
Pet Store Operations Manager
22 hours ago
Caulfield, Victoria, Australia Frontline Retail Melbourne Full timeLead the Launch of Our New Pet Store in CaulfieldWe are seeking a seasoned Store Manager to spearhead the launch of our new store in Caulfield, driving sales growth and delivering exceptional customer service.About the Role:Drive Daily Store Operations: Oversee daily store operations, ensuring seamless execution of sales strategies and customer...
-
Pet Store Operations Manager
3 weeks ago
Caulfield, Victoria, Australia Frontline Retail Melbourne Full timePet Supplies Store Manager OpportunityWe're seeking an experienced Store Manager to lead the team and oversee the launch of our new store in the pet industry.About the Role:Manage daily store operations and deliver exceptional customer serviceLead, mentor, and motivate a team to achieve sales and service goalsEnsure effective stock management, visual...
-
Pet Store Operations Manager
3 weeks ago
Caulfield, Victoria, Australia Frontline Retail Melbourne Full timeAbout the Role:We are seeking an experienced Store Manager to lead our team and oversee the launch of our new store in the pet industry.Key Responsibilities:Managing daily store operations and delivering exceptional customer serviceLeading, mentoring, and motivating a team to achieve sales and service goalsEnsuring effective stock management, visual...
-
Customer Service Representative
4 weeks ago
Caulfield East, Victoria, Australia Hoban Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Officer to join our dynamic team at Hoban. As a key member of our student support team, you will play a vital role in helping students achieve their goals and succeed in their academic pursuits.Key ResponsibilitiesProvide exceptional customer service to students, responding to...
-
Customer Support Specialist
2 weeks ago
Caulfield East, Victoria, Australia HOBAN Recruitment Full timeAbout the RoleWe are seeking a motivated and empathetic individual to join our team as a Customer Service Officer. The successful candidate will be responsible for providing exceptional support to our students, ensuring they have a positive experience at our university.Key ResponsibilitiesProvide excellent communication and interpersonal skills to resolve...
-
Sales and Revenue Generation Manager
2 days ago
Caulfield, Victoria, Australia Melbourne Racing Club Full timeAs a key member of the Melbourne Racing Club team, the Sales Manager for Non-Race Day will play a pivotal role in driving commercial growth and revenue generation across Caulfield and Sandown Racecourses.The ideal candidate will have a proven track record in sales and business development, with a strong network within the business events industry. They will...
