Ticketing Operations Manager
4 weeks ago
The Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.
This role will work closely with the Membership and Customer Growth Manager teams to develop and implement ticketing strategies that drive customer engagement and revenue growth. Key responsibilities will include:
- Developing and implementing ticketing plans, processes, and policies to ensure seamless customer experiences
- Coordinating the release of tickets for sale to all MRC racedays and events
- Implementing operational plans for the distribution of stakeholder ticketing requirements
- Engaging with Ticketek, Operations, and IT to ensure effective barcode and access control systems
- Managing ticketing content on the MRC website and third-party channels
- Developing customer service SLAs to improve efficiency within the customer service function
- Reporting to the business and key stakeholders on customer service metrics
The ideal candidate will have a minimum of 4 years' experience in a ticketing-related or management role, with a strong understanding of ticketing systems, processes, and practical experience in writing ticketing use cases and processes. They will also have strong operational experience in ticketing within a major event environment, as well as experience working in a customer service or frontline services role.
The Melbourne Racing Club offers a range of benefits to its employees, including ongoing learning and development opportunities, access to year-round well-being initiatives, and free tickets to a wide range of events. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.
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Ticketing Operations Manager
4 weeks ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is seeking a skilled Ticketing Operations Manager to join their team. This role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work in collaboration with the Membership and Customer Growth Manager teams to shape the...
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Customer Ticketing Operations Manager
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Caulfield East, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club (MRC) is a leading sports, hospitality, events, and property development company.We are seeking an experienced Customer Ticketing Operations Manager to join our Customer Team at Caulfield Racecourse.About the RoleThis full-time position reports to the Customer Growth Manager and will be responsible for managing and executing all...
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Racing Ticketing Operations Manager
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Ticketing Operations Coordinator
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Ticketing Operations Coordinator
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Event Ticketing Operations Manager
1 week ago
Caulfield East, Victoria, Australia Melbourne Racing Club Full timeJob OverviewThe Melbourne Racing Club is a leading sports, hospitality, events, and property development company. As a major player in the racing industry, we offer an exciting opportunity for a seasoned professional to join our team as Event Ticketing Operations Manager.
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Event Ticketing Operations Specialist
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Caulfield East, Victoria, Australia Melbourne Racing Club Full timeOverviewThe Melbourne Racing Club (MRC) is a leading sports, hospitality, events, and property development company in Australia. As one of the most prestigious event organizers in the country, MRC is proud to host elite horse racing events at Caulfield, Ladbrokes Park (Sandown), and Mornington Racecourses.
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Caulfield, Victoria, Australia Melbourne Racing Club Full timeThe Melbourne Racing Club is a prominent player in the Australian sports and events industry.As a leading sports, events, and property development company, we offer a unique blend of premium venues and exciting opportunities for growth. Our team is passionate about delivering exceptional experiences and driving commercial success through innovative...