Technical Support Specialist

2 months ago


Caulfield, Victoria, Australia Caulfield Grammar School Full time
About the Role

Caulfield Grammar School is seeking a highly skilled Technical Support Specialist to join our Information Technology Department. As a valued member of our team, you will provide IT and Audio Visual L1 technical support to staff, students, parents, and other members of the Caulfield Grammar School community.

Key Responsibilities
  • Provide troubleshooting and technical support remotely, one-on-one or via phone/email/web-based IT ticketing system
  • Advise users regarding the proper use of school IT/AV systems, platforms, and applications and address specific user issues as they are reported
  • Act as a liaison between users and the L2 support team and/or third-party support partners during escalations
  • Identify and respond to monitoring system alerts and
  • Identifying key support ticket themes and escalating these to the appropriate contact
  • Build/deployment of new devices (MacBook, Windows, iPads, iPhones)
  • Provide user training and advice on new technologies when deployed.
Requirements
  • Strong knowledge of Apple-based devices including support of MacOS and iOS operating systems as well as knowledge of Microsoft Windows-based devices (Windows 10/11, Active Directory Users/Groups)
  • Some knowledge of networking technologies, IP Telephony, Video Conferencing (Cisco) and classroom AV and school platforms and applications including SIS, LMS, web portals, learning applications.
  • At least 2-3 years in a similar IT/AV Service Desk or IT Helpdesk support role.
  • Solid experience in problem analysis and resolution of software and hardware problems.
  • Knowledge of ITSM Ticketing Systems (e.g. Fresh Service)
  • Proven ability to function in a self-directed environment
  • Bachelor's Degree in Computer Science or IT Management desirable
  • Hold or willing to obtain an Employment Working With Children Check.
Why Caulfield Grammar School

Our culture is defined by the five values: Pursuing Excellence, Inspiring Creativity, Thriving Together, Embracing Diversity, and Living Wholeheartedly. These values guide the way we work together with passion and authenticity based on our guiding principle of a Mind for Life.

Our Benefits
  • Competitive base and Superannuation
  • Continuous professional development opportunities
  • Access to outstanding facilities and resources with free onsite parking
  • Health & Wellbeing activities throughout the year
  • Employee Assistance Program (EAP)
How to Apply

Please submit your application by clicking on the APPLY button to be directed to our website. Applications will be reviewed and screened upon submission.



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