Vehicle Warranty Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000
Warranty Advisor Job Description
Job Summary:

We are seeking a highly skilled Warranty Advisor to join our team. The successful candidate will be responsible for guiding customers through the warranty repair process and managing daily operations of our warranty business.

Key Responsibilities:
  • Guide customers through the warranty repair process ensuring they have an enjoyable and transparent experience when dealing with any warranty issues.
  • Manage daily operations of our warranty business together with our workshop team.

The ideal candidate will have excellent communication skills, basic mechanical knowledge, and a passion for delivering strong customer outcomes.


Requirements:

To be successful in this role, you will need to possess the following skills and qualifications:

  • At least 2-3 years' experience as a customer service and/or servicing & repair manager or other experience in the automotive industry with basic mechanical knowledge.
  • Able to liaise between customers and workshop team ensuring clear communication and efficient operations.
  • Acting as a trusted advisor to customers when managing their outstanding warranty claims.
  • Passion and go-getter attitude to achieve strong customer outcomes.
  • Excellent communication skills with ability to explain and resolve queries.
  • Flexibility to work with new and changing technology platforms.

Benefits:

We offer competitive pay, exceptional employee benefits, and opportunities for growth and development.


Location:

This role is based at our Sydney location, on-site 5 days a week, Monday to Friday.

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