Trainee Warranty Clerk

7 days ago

Sydney, New South Wales, Australia Peter Warren Automotive Holdings Full time

**Exclusive discounts on vehicles, parts and servicing**:

- ** Join a national company with dealerships across NSW, QLD, VIC**:

- ** Supportive environment to ensure your success**

**Peter Warren Automotive Holdings** is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

**What the role entails**:

- Processing all warranty paperwork for our brands
- Ensure proper documentation and verifying criteria is provided to the manufacturer or distributor.
- Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
- Reconciling all warranty receivables and working with the accounting department to obtain payments.
- Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
- Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
- Accurately completing clocking times and parts tagging
- Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
- Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers - both external and internal.

**What we are looking for**:

- Unrestricted work rights in Australia
- Mechanical knowledge would be advantageous
- Strong interpersonal and communication skills
- Excellent organisational skills with the ability to prioritise
- Excellent attention to detail and following processes
- Ability to provide great customer service
- Effective conflict resolution skills to facilitate positive outcomes in a timely manner
- Ability to work within a team environment with a can do attitude

**Benefits**:

- Embrace development and mentoring from your team, fostering personal and professional growth
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you

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