Customer Service Representative
1 month ago
Start your banking career in Gympie with us
">- We're looking for a highly motivated Customer Service Representative to join our team at our Gympie Branch.
About the role:
As a Customer Service Representative, you will be the public face of the Commonwealth Bank, delivering a seamless banking experience to our customers. Your primary focus will be on responding to customer transactional needs, processing transactions, and completing financial health checks to assess customers' needs.
Key responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process transactions, including deposits, withdrawals, bank cheques, transfers, and CommFX
- Complete financial health checks to identify customers' needs and offer suitable products or services
- Assist with cash/ATM procedures and educate customers on in-branch technology and digital banking options
- Adhere to the bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
What we offer:
- A comprehensive training program to kickstart your banking career
- Access to extensive employee benefits and discounts
- The opportunity to work in a collaborative and high-performing culture
Requirements:
- Passion for customer service and a desire to start your banking career
- Excellent communication skills and ability to work in a fast-paced environment
- Ability to ask the right questions, respond to customers' needs, and refer them to relevant team members
- Commitment to delivering exceptional customer experiences and meeting sales targets
Salary: $70,000 - $90,000 per annum (dependent on experience)
Work Environment: Our Gympie Branch is located in the heart of Gympie, offering a dynamic and supportive work environment. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
About Us: The Commonwealth Bank of Australia is one of the largest and most respected banks in the country. We've been serving our local communities for over 100 years, with market-leading products, services, and technology. Our team delivers a seamless banking experience to more than 10 million personal and small business customers, making a real impact at all stages of people's lives.
If this sounds like the perfect fit, please submit your application today
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