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Customer Service Representative

1 month ago

Sunshine Coast, Australia Ausreo Pty Ltd Full time

Ausreo Pty Ltd, a leading independent manufacturer and supplier of concrete reinforcing products, seeks an experienced Customer Service Representative to join their dynamic team in Sunshine Coast.

This exciting role offers a unique opportunity to provide exceptional customer service, sales support, and administrative tasks, while working within a fast-paced environment that emphasizes innovation and teamwork.

The successful candidate will be responsible for delivering excellent customer experiences through various communication channels, including phone, email, and face-to-face interactions. Key duties will include:

  • Customer Service Excellence: Provide prompt, professional, and courteous service to customers, resolving queries and concerns efficiently.
  • Sales Support: Assist customers with product inquiries, generate quotes, process orders, and engage with e-commerce platforms.
  • Merchandising and Stock Replenishment: Maintain accurate stock levels, replenish merchandise, and ensure visual merchandising displays are appealing and well-organized.
  • Administrative Tasks: Perform general administration duties, including data entry, filing, and maintaining records.

To succeed in this role, the ideal candidate should possess:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and suppliers.
  • Previous Experience: A minimum of 2 years' experience in a retail, hardware, or trade environment, with a proven track record of providing exceptional customer service.
  • Selling Skills: Demonstrated selling skills, with the ability to promote products and services effectively.
  • Organizational Skills: High level of organization, with the ability to multitask, prioritize tasks, and manage multiple projects simultaneously.
  • Technical Skills: Proficiency in computer applications, including Microsoft Office and Google Suite.
  • Teamwork: Ability to work collaboratively as part of a dynamic team, with a focus on achieving common goals and objectives.

In return for your hard work and dedication, you will receive a competitive salary package, including a base salary of approximately $60,000 per annum, plus opportunities for career growth and development within a dynamic and innovative company.