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Customer Service Representative

4 weeks ago


Sunshine Coast, Australia Oaks Hotels Full time
Job Title: Customer Service Representative - Oak Resort

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Oaks Sunshine Coast Seaforth Resort.

About the Role

This is an exciting opportunity for a customer-focused individual to provide exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. As a key member of our team, you will be responsible for delivering outstanding customer service, resolving any issues that may arise, and promoting our resort's services and amenities.

Key Responsibilities
  • Welcome and check-in guests, providing a warm and welcoming experience
  • Communicate professionally with guests, responding promptly to their queries and concerns
  • Make bookings and assist guests during their stay, ensuring their needs are met
  • Participate in regular training and development opportunities to enhance your skills and knowledge
Requirements
  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • The ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Availability to work a variety of shifts, including weekends and public holidays
Benefits
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

Our resort offers a competitive salary range of AUD $55,000 - $65,000 per annum, depending on experience, plus generous benefits and opportunities for career growth and development.

If you are passionate about delivering exceptional customer service and have a strong commitment to excellence, we encourage you to apply for this exciting opportunity.