Customer Relationship Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeRelationship Full time $120,000 - $143,000
Service Delivery Professional

We prioritize building long-lasting relationships with our customers, driven by a commitment to exceptional service and customer satisfaction.

The role of the Service Delivery Manager is pivotal in fostering strong connections with clients, internally within the organization, and across various stakeholder groups. This position necessitates developing and strengthening these relationships through proactive and personalized interactions.

  • Customer Retention:
    • Ensure operational outcomes align with customer expectations for satisfaction, renewal, and sales success
    • Collaborate with customers to design and implement service enhancement plans
    • Review and report service delivery failures or customer concerns
  • Communication Excellence:
    • Manage customer interactions, coordinating internal and external communication with diverse stakeholders
    • Present engineering deliverables in an executive-friendly format, taking charge when necessary
  • Leadership & Collaboration:
    • Deliver Superior Services through consulting and account management deliverables, guaranteeing outstanding customer service
    • Lead deployment and post-deployment relationship of Enhanced Services with customers and partners
  • Innovation to Drive Results:
    • Analyze data to create Service Delivery Plans tailored to each customer, ensuring measurable outcomes
    • Deliver key metrics and tasks enhancing customer stability and best practices
Requirements:
  • 8+ years of experience in senior customer service roles
  • Bachelor's degree or equivalent level of expertise
  • Effective communication and negotiation skills, influencing clients at all levels
  • Judgment skills and ability to prioritize customer needs

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