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Customer Relationship Champion

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerRelationship Full time $90,000 - $125,000

Role Overview

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We are seeking an individual who can deliver exceptional customer experiences by meeting customers' end-to-end banking needs. As a key member of our team, you will be responsible for assisting customers with enquiries, educating them about our online platforms, and recommending products and services that best suit their needs.

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This role requires a customer-focused professional who can develop expert understanding of customers' current and future goals, design solutions that meet their needs, and keep up with constant change.

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Key Responsibilities:

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  • Deliver win-win solutions for the bank and customers
  • Develop expert understanding of customers' current and future goals
  • Design solutions that meet customers' needs and objectives
  • Educate and support customers with digital literacy and online banking needs
  • Guide customers through personalized lending solutions
  • Build relationships and rapport with customers and colleagues
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What We Offer:

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  • Opportunity to make a difference in people's lives
  • Dynamic and high-impact role
  • Flexible policies and career opportunities
  • Access to great range of benefits, including health and wellbeing support, learning opportunities, and community engagement
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Requirements:

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  • Proven ability to achieve sales results through solutions that truly meet customers' needs
  • Confidence to communicate with new and existing customers face to face and over the phone
  • Ability to quickly build relationships and rapport with customers and colleagues
  • Drive for collaboration and eagerness to understand and share what makes us different
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Community Banking Model:

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We operate on a shared revenue model based on 'profit-with-purpose'. Profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.

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Why Work with Us?

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  • Want big impact that matters?
  • Join a team that truly values you and promotes local growth and nurturing meaningful relationships
  • Want career opportunity and flexibility?
  • Access to a great range of benefits and community engagement
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Seniority Level: Mid-Senior Level

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Employment Type: Full-time

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Job Function: Finance

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Industries: Banking