Expert Customer Relationship Manager
2 weeks ago
Job Title: Personal Banking Advisor
We are seeking a Personal Banking Advisor to fill this key customer-facing position in Melbourne, AU. As the successful candidate, you will have quality conversations with customers on a day-to-day basis, creating a stress-free experience for each person you serve.
This role involves welcoming customers, helping with transactional and savings banking needs, building strong relationships, providing relevant banking advice, referring customers to specialists when required, and educating them on new technologies.
As a Personal Banking Advisor, you will be well-trained to provide general banking information and have the opportunity to progress into a banking specialist role. You will also receive financial benefits, including special banking offers, paid well, and supported throughout your career.
We offer generous paid and unpaid parental leave for nominated primary and support carers, as well as continue to pay super contributions during this time.
To succeed in this role, you will need a strong background in face-to-face customer service, ability to multitask in busy environments, build relationships with customers from all walks of life, and be comfortable exploring and identifying customer needs through asking the right questions.
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