Customer Service Ambassador

4 weeks ago

Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

We're seeking a skilled Customer Service Ambassador to join our team at Travel + Leisure Co. As a key member of our resort staff, you'll be responsible for providing top-notch service to our guests, ensuring their vacation is nothing short of unforgettable.

Your Key Responsibilities

  • Greet and register guests, providing them with a warm and welcoming experience
  • Offer expert advice on local attractions and activities, helping guests make the most of their stay
  • Process department-related paperwork with accuracy and efficiency
  • Utilize communication equipment to stay connected with guests and colleagues
  • Meet with guests to discuss their vacation plans and generate sales appointments for our sales centers
  • Build rapport with guests to deliver an exceptional experience, exceeding their expectations
  • Collaborate with the resort operations team to ensure seamless check-in processes and high levels of service
  • Clearly articulate the benefits of traveling within our community
  • Meet targets and KPIs set by the business
  • This role requires flexibility, including weekend and public holiday shifts

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Professional development opportunities to help you grow and succeed
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • A dynamic and supportive work environment that promotes growth and development

What We're Looking For

  • Previous experience in a similar hotel or customer service role
  • A genuine passion for delivering exceptional customer service and a love for the local area
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system is advantageous
  • Ability to recognize and solve problems in the workplace
  • Flexibility to work a variety of shifts, including nights, weekends, and public holidays

Why Travel + Leisure Co.?

We're a value-driven organization that prioritizes growth, development, and exceptional guest experiences. Our inclusive environment is the perfect place to build a career where memories start with you.

We're an equal opportunity employer, and all applications will be considered without attention to protected class membership. If you require any reasonable accommodation to complete your application, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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