Vacation Experience Ambassador

4 weeks ago


Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We are seeking a skilled Vacation Experience Ambassador to join our team at Travel + Leisure Co.

As a key member of our resort team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in processes, and promoting our vacation ownership products.

Key Responsibilities:

  • Greet and register owners and guests, providing personalized service and ensuring a warm welcome
  • Offer expert knowledge on local area attractions and activities, enhancing the guest experience
  • Complete all department-related paperwork, maintaining accurate records and ensuring compliance
  • Utilize communication equipment, including telephones, facsimiles, and computers, to provide exceptional service
  • Meet guests face-to-face, generating sales appointments for our sales centers and promoting our vacation ownership products
  • Establish commonality and build rapport with guests, ensuring an exceptional experience is delivered
  • Collaborate with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within the Travel + Leisure Co. community
  • Meet targets and KPIs as set by the business
  • This role requires flexibility, including weekend and public holiday shifts

What We Offer:

As a valued member of our team, you will have access to:

  • Professional development funding, supporting your career growth and development
  • Discounted hotel stays across Australia, Fiji, and New Zealand, enhancing your work-life balance
  • Great career development opportunities, enabling you to grow and succeed within our organization

About Us:

At Travel + Leisure Co., we are passionate about delivering exceptional guest experiences and creating lifelong memories. Our inclusive environment values excellence, fun, and teamwork, making us an ideal place to build a career.

We are an equal opportunity employer, committed to diversity and inclusion. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.



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