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Hotel Service Associate

2 months ago

Perth, Western Australia Accor Full time

Job Title: Porter

Job Summary:

We are seeking a skilled Porter to join our Front Office team at Mercure Perth. As a Porter, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Welcoming guests and ensuring a smooth check-in process
  • Carrying luggage and providing assistance with guest's belongings
  • Valet parking guest vehicles and ensuring their safety
  • Escorting guests to their rooms and explaining hotel facilities
  • Maintaining the cleanliness standards of the Hotel entrance and surrounding areas
  • Delivering amenities and other items to guest rooms
  • Providing tourism information and recommendations to guests
  • Promoting the Accor Live Limitless Loyalty Program
  • Working a flexible 7-day roster, including AM and PM shifts

Requirements:

  • Previous experience in a similar role
  • Ability to lift heavy luggage
  • Ability to work unsupervised and provide prompt and efficient service
  • Time management skills and ability to multi-task
  • Responsible Service of Alcohol certification
  • C Class Driver's Licence (manual)

What We Offer:

  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities