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Front Desk Associate

1 month ago

Perth, Western Australia Pan Pacific Hotels Group Full time
Job Summary

We are seeking a highly skilled and professional Front Desk Associate to join our team at Pan Pacific Perth.

About the Role

This is a fantastic opportunity to work in a dynamic environment, providing exceptional guest services and ensuring a smooth stay for our guests. As a Front Desk Associate, you will be responsible for welcoming and assisting guests with their needs, handling inquiries, and maintaining the lobby area in a tidy and organized manner.

The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work well under pressure. If you are a team player who is passionate about delivering outstanding customer service, we encourage you to apply for this role.

Key Responsibilities
  • Welcome and assist guests with luggage, room escorts, and valet parking while promoting hotel amenities and safety features.
  • Handle guest inquiries, phone calls, mail, and amenity deliveries in a timely and professional manner.
  • Support the Concierge team in addressing guest concerns, assisting with baggage storage, and ensuring the lobby remains tidy.
  • Train new associates and participate in training programs to enhance service skills and knowledge.
Requirements
  • Strong problem-solving and analytical skills with attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Positive team player with adaptability to changing situations and guest demands.
  • Skilled at maintaining a calm and efficient approach in dynamic environments.
  • Current Western Australia Driver's License – C Class (manual and automatic).
Benefits
  • Discounted on-site parking.
  • Complimentary meal while on shift.
  • 50% discounted food and beverages across all Oceania properties.
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties.
About Us

Pan Pacific Perth is an equal opportunity employer committed to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability, or other characteristics.

We are dedicated to hiring individuals who align with our core values and meet the specific requirements of each role. Only candidates selected based on their skills and suitability for the role will be shortlisted for an interview.

As part of our recruitment process, various checks may be conducted to ensure applicants' fit, including medical assessments, due diligence checks, right to work verification, and reference checks.