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Sydney, New South Wales, Australia Zip Co Full time{"title": "Customer Experience Specialist", "description": "Key ResponsibilitiesAs a Customer Experience Specialist at Zip Co, you will be responsible for creating memorable experiences for our customers. This includes managing customer relationships, resolving issues, and providing exceptional service.Key SkillsStrong customer service skillsAbility to work...
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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Customer Experience team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing support to our customers.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized experiences.
- Process Improvement: Identify opportunities to improve our processes and products, contributing to the development of new initiatives and solutions.
- Team Collaboration: Work collaboratively with cross-functional teams to achieve business objectives, sharing knowledge and best practices to drive success.
- Customer Service Experience: 6-12+ months of experience in a customer-facing role, with a proven track record of delivering exceptional customer experiences.
- Problem-Solving Skills: Ability to think critically and solve problems effectively, with a strong attention to detail and ability to work under pressure.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment, with a strong willingness to learn and grow.
- Competitive Salary: A competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
- Opportunities for Growth: Opportunities for career growth and development, with a focus on building a strong and diverse team.
- Flexible Work Arrangements: Flexible work arrangements, including a 6-day rotating roster, to support work-life balance and flexibility.
