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Customer Service Representative
3 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the face of our brand, interacting with customers at the rental counter, completing rental bookings, and responding to general customer inquiries.
Key Responsibilities:- Establish customer car rental needs by actively listening and reviewing ABG's various add-ons and services to determine the best options for the customer.
- Communicate rental procedures and guidelines effectively to ensure a smooth and efficient experience for our customers.
- Complete rental bookings in a timely and accurate manner, while providing exceptional customer service.
- Answer customer questions and inquiries in a professional and courteous manner.
- Hourly pay, loadings, and commission incentives.
- Wellbeing program, including life insurance, discounted health insurance, and superannuation options.
- Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands.
- Employee discounts on car rental across Avis Budget Group.
- Employee Assistance Program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing.
- Full training provided to help you achieve your goals and reach your potential.
- A full and valid driver's license.
- Availability to work on a rotational roster, including evenings, weekends, and public holidays.
- The ability to work in a fast-paced environment while delivering exceptional customer service.
- Previous experience in retail, hospitality, customer service, or similar roles.
- The ability to follow procedures and adhere to company guidelines and standards.
- Comfortable learning and using various computer systems to accurately input rental information.
At Avis Budget Group, we are a team of 25,000 driven people, performing with purpose. We are committed to making a positive difference in the lives of our colleagues, customers, and communities. We value diversity, equity, and inclusion within our workforce, consumer base, communities, and supply chain. Our Reconciliation Action Plan enables us to deepen our understanding of our sphere of influence and contribute to progress.
