Customer Service Ambassador

1 month ago


Cairns City, Queensland, Australia JAY JAYS Full time

About Jay Jays

We are part of the successful Australian retail group, The Just Group, which comprises 7 brands - Dotti, Jacqui E, Jay Jays, Just Jeans, Peter Alexander, Portmans & Smiggle.

Inspired by youth culture and street wear, we're your ultimate denim destination for fashion trends, basics, print tees, tanks, shorts, jackets, exclusive licensed products, accessories and more.

A Day in the Life

  • Represent Jay Jays by providing exceptional customer service with honesty and integrity
  • Work collaboratively within a team environment to achieve individual and store targets
  • Cash handling and processing sales
  • Assist with stock management and processing
  • Assist with set up of store promotions and visual merchandising
  • Minimise stock loss by following company loss prevention policies and procedures

What You'll Bring

  • Demonstrate confidence to approach, connect and sell to our customers
  • Demonstrate a strong customer focus and provide an outstanding customer experience
  • Value integrity and doing things the right way
  • Enjoy working with a team in a high energy, fast-paced environment
  • Be 'solutions focused' when faced with problems
  • Awareness of loss prevention, health and safety, visual merchandising, as well as experience in a team environment or fashion retail is favourable but not essential.

About Working at Jay Jays

  • You will be working with a supportive team that strives to deliver an exceptional customer experience, maximise sales and support the management team with stock organisation and visual merchandising
  • Our team members and customers have the right to a safe working and shopping environment. We value high performers and reward their efforts

Compensation Package

We offer a competitive salary package estimated around $50,000 per annum (dependent on location) and benefits including:

  • 50% off staff discount on Jay Jays products
  • In-store coaching and comprehensive training plans with an emphasis on fashion styling and service
  • Internal career opportunities across 7 brands and 1,000 retail outlets
  • Opportunities for product incentives


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