Customer Service Representative/Vehicle Presentation Specialist

4 days ago


Cairns, Queensland, Australia The NRMA Full time
Job Overview

SIXT Australia is seeking a skilled and enthusiastic Casual Customer Service Representative/Vehicle Presentation Specialist to join our team in Cairns Airport.

Key Responsibilities

As a Customer Service Representative/Vehicle Presentation Specialist, you will provide exceptional customer service, create opportunities to make sales, and ensure all rental vehicles meet SIXT Australia's high standards of cleanliness and presentation.

  • Communicate with customers face-to-face, over the phone, and via email
  • Open and close rental agreements
  • Sell additional rental products over the counter
  • Manage reservations and organize fleet operations
  • Inspect and record vehicle damage
  • Deliver vehicles between sites
  • Maintain a clean and safe working area
Requirements

To succeed in this role, you will need:

  • Flexibility to work during location trading hours, including school holidays, weekends, and public holidays
  • Exceptional customer service skills and experience
  • An enthusiastic and driven attitude, striving to exceed targets
  • Excellent verbal and written communication skills
  • Strong attention to detail and a good work ethic
  • Experience in vehicle detailing or cleaning (preferred but not essential)
  • A current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia
Compensation

You can expect a competitive hourly rate of $38.69, plus casual and shift loadings, and monthly incentives.

Benefits

We offer a range of benefits, including:

  • Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership with discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more
  • Discounts on NRMA insurance products, including car and travel


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