Customer Service Representative

4 weeks ago

Cairns City, Queensland, Australia Medibank Full time

Empowering a Healthier Tomorrow

At Medibank, we're driven by a clear purpose: to positively impact better health outcomes for our customers, patients, and community.

We value diversity of thought, recognizing that it leads to better decision-making for our customers. As we strive for better health for better lives, we acknowledge the importance of Aboriginal and Torres Strait Islanders' knowledge and contributions. We're committed to creating an inclusive workplace and fostering Indigenous careers.

About the Role:

  • You'll be a customer-obsessed individual with a passion for serving the local community.
  • You'll thrive in a fast-paced environment, providing exceptional service across various channels, including virtual messaging, face-to-face interactions, and phone-based systems.
  • You'll be self-motivated and results-driven, with a strong focus on delivering outstanding results and exceeding customer expectations.
  • You'll possess strong diligence in providing the right products and services to customers, ensuring accuracy and protecting their privacy.
  • You'll be a team player, willing to step outside your comfort zone to support your peers and contribute to the team's success.

Why Medibank?

  • We offer flexible working arrangements, allowing you to work in-store, from home, or out in the community, depending on business requirements.
  • We provide opportunities for growth and development, including skills training, career pathways, and innovation within Medibank.
  • We foster a supportive environment that values your well-being, encourages new ideas, and celebrates success.

About You:

  • You're a multitasking superstar with excellent communication skills and the ability to adapt to new challenges.
  • You're customer-focused, with a strong desire to grow and maintain a loyal customer base.
  • You're self-motivated, results-driven, and committed to delivering exceptional service.
  • You're a team player, willing to collaborate with colleagues to achieve common goals.

Ready to Make a Difference?

We're committed to supporting better accessibility for our customers and people. We encourage applications from candidates with a disability and welcome any adjustments or alternate formats of key information during the recruitment process.

We offer a range of great benefits, including subsidised private health insurance, rewards, and discounts, as well as health and wellbeing initiatives. To learn more, click here.

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