Cairns Customer Service Representative

2 days ago


Cairns, Queensland, Australia Precruitment Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Cairns. As an AO3 Maintenance Support Officer, you will be responsible for providing exceptional customer service and resolving maintenance issues for government assets.

Key Responsibilities
  • Answering and making customer calls to address their maintenance needs
  • Engaging with callers to confirm or clarify information and calming angry customers, as needed
  • Building relationships with customers and contractors
  • Appropriately using software, databases, scripts, and tools
  • Understanding and striving to meet or exceed call centre metrics
Requirements
  • Call Centre environment experience within small teams
  • Strong customer service skills
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
Benefits
  • Competitive salary package
  • Ongoing training and development opportunities
  • A supportive and dynamic team environment

The estimated annual salary for this role is $50,000 - $60,000 AUD, based on industry standards and location. We look forward to receiving your application



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